Manager, Annuity Inforce

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Manager of Annuity Inforce to join our Annuity Operations organization in Omaha, NE.

We believe in giving you ongoing opportunities to advance your career. Whether you want to take on broader responsibilities or grow in new directions, you are in the right place. Here at Pacific Life, we want to help you embrace your potential so you can achieve your personal best doing purposeful work - every day.

As Manager of Annuity Inforce, you’ll move Pacific Life, and your career, forward by leading the Annuity Inforce Operations department who is responsible for review and processing of a wide spectrum of transactions across the annuity contract life cycle. Through service excellence (quality and efficiency of processing, meeting established service level commitments, and leading positive interactions with customers), these teams play an important role in impacting our clients’ choice to conduct their business through pacific Life.

Reporting to the AVP of Annuity Processing, you will be responsible for ensuring daily work objectives and departmental initiatives are met, overseeing the training, skill development and performance of all department staff, including Supervisors. This role will lead successful outcomes from the team, delivering both a stellar customer and employee experience.

How you’ll help move us forward:
Lead and oversee the Annuity Operations Inforce Processing team, ensuring service delivery and a positive customer experience. Manage team performance, staffing, coaching, and employee development. Ensure processing quality, regulatory compliance, and effective operational controls. Drive continuous improvement, efficiency, and operational readiness. You can be who you are. People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at  What’s life like at Pacific Life?

Visit  #LI-KP1 Partner across the organization to resolve escalations and improve the customer and advisor experience. Manage Vendor relationships effectively to ensure an effective partnership.

The experience you bring:
Customer-focused mindset and demonstrated experience guiding successful customer service experience Demonstrated drive and ability to motivate, develop, and direct multiple levels of employees (entry level to tenured) to meet core departmental objectives around accuracy, speed, service quality, professionalism, and skill building. Demonstrates strong knowledge of annuity insurance products and systems utilized to support those products. Experience with risk management oversight, and state and federal annuity regulations as they pertain to annuity administration is highly desirable.

Ability to maintain strong organizational skills in a high-volume, fast paced environment under tight deadlines. Strong critical thinking and judgement skills are critical to position, along with comfort using call-center related data to inform decisions. Strong ability to plan, lead and implement successful project outcomes within a team. Excellent communication skills and ability to deal successfully with a…