Veterinary Exam Room Assistant

Overview

At Urgent Pet Care, we know pets are family. When emergencies happen, our team is here to provide lifesaving care and compassionate support. Our Exam Room Assistants are at the heart of that mission — a reassuring voice, a steady hand, and a continuous point of communication helping families through stressful moments. Our hours of operation are Monday–Saturday 8 am–12 midnight and Sunday 8 am–10 pm.

As an Exam Room Assistant at Urgent Pet Care, you’ll be a guide, a comfort, and an advocate for pets and their people.

Job duties include, but are not limited to:
The exam room assistant is a hard worker who is self-motivated, able to multi-task, handles stress well, advocates for their patients, and is aware of the bigger picture. Under the general supervision of a Veterinarian, the exam room assistant helps decide on the best treatment plan for patients. The exam room assistant’s goal is to have a working knowledge of the receptionist position, to have competence with Avimark and Microsoft Word, and to provide an exceptional customer service experience by treating each client and patient with the utmost compassion and respect.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands-on, interactive training and continuing development.

• Veterinary experience preferred, but not required.
• Ensure that all actions and interactions are consistently in alignment with UPC Core Values and “Behaviors in Action” (Provided in our Employee Handbook).
• Maintain a high level of professionalism at all times.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Good oral and written communication skills.
• Abide by all safety policies and foster a safe working environment.
• Abide by all company policies and procedures and adapt to changes in those policies and procedures as needed.
• Strong attention to detail and problem solving.
• Good attendance.
• Make decisions confidently and effectively.
• Attend monthly staff meetings.
• Must be able to work energetically for an entire shift, occasionally those exceeding 9–10 hours per day.

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses, etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. Some benefits may vary slightly for full-time vs part-time employment status. For additional details including our full equal opportunity statement, please visit the provided link in the original job description.