Animal Support Manager

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Exempt Full-Time Omaha, NE, US

2 days ago Requisition

Position Title:

Animal Support Manager

Department:

Animal Support

Reports To:

Director of Animal Welfare

Supervisory Position:

Yes

The Animal Support Manager provides administrative, personnel, and program management for Nebraska Humane Society’s animal support program across dogs, cats, small mammals, and other species in the organization’s care. Reporting to the Director of Animal Welfare, the Manager supervises the Animal Support Specialist Lead, Animal Support Specialists, Volunteer and Enrichment Coordinator and other assigned staff. The position is primarily responsible for staffing, scheduling, employee development, performance management, administrative coordination, and oversight of behavior support, enrichment, playgroups, the Molly Program, and related services.

The Manager supports the Animal Support Specialist Lead in coordinating daily animal support activities, providing technical guidance to specialists, and implementing individualized animal support plans. The Manager ensures the Lead and team have clear expectations, adequate resources, appropriate training, and timely leadership support. The position stays connected to daily shelter operations through rounds, observation, and staff check-ins, while prioritizing people management and program administration over a routine individual animal caseload.

• Recruit, hire, onboard, supervise, coach, and evaluate the Animal Support Specialist Lead, Animal Support Specialists, Animal Support and Enrichment Specialist, and other assigned staff.
• Manage schedules, staffing coverage, workload distribution, timekeeping review, and leave coordination in accordance with NHS policies.
• Establish clear roles, decision-making authority, performance expectations, and accountability for assigned work.
• Conduct regular staff check-ins and performance reviews; provide feedback, recognize effective performance, and support professional development.
• Address attendance, conduct, performance, and interpersonal concerns in partnership with the Director of Animal Welfare and Human Resources as appropriate.
• Promote respectful communication, collaboration, and employee wellbeing.

• Oversee behavior support, enrichment, playgroups, the Molly Program, and related services across dogs, cats, small mammals, and other species; implement goals and priorities established with the Director of Animal Welfare.
• Maintain program calendars, administrative records, and staff training records.
• Monitor assigned budgets, purchasing, supplies, and equipment within established approval authority; recommend resource adjustments as needed.
• Develop and maintain procedures, safety protocols, and training requirements with the Lead and relevant departments; ensure practices align with NHS policies, animal welfare standards, and lifesaving goals.
• Ensure timely, accurate, and objective documentation in Chameleon and other designated systems, including animal support plans, progress, risks, and follow-up.
• Evaluate program performance using service activity, response times, training completion, incidents, pathway movement, length of stay, returns, and outcomes; use findings and staff feedback to improve services.
• Report program performance, resource needs, risks, and recommendations to the Director of Animal Welfare.

• Meet regularly with the Animal Support Specialist Lead to set priorities, review daily workflow and animal…