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CX Quality & Training Architect

Job in Omaha, Douglas County, Nebraska, 68197, USA
Listing for: North End Teleservices, Inc.
Apprenticeship/Internship position
Listed on 2026-01-02
Job specializations:
  • Quality Assurance - QA/QC
Job Description & How to Apply Below
A customer service solutions company is seeking a Quality Assurance Specialist to support training and quality initiatives. The role involves developing training materials, monitoring CSR performance, and ensuring compliance with quality standards. The ideal candidate has 2-3 years of contact center experience, strong communication skills, and the ability to multitask. This position offers a comprehensive benefits package and supports a diverse workforce.
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