Dining Room Supervisor - Memory Care​/Omaha, NE

Dining Room Supervisor - Memory Care

• Status:
  Full-time

Location:

Ovation Heartwood Preserve; 470 Maxwell Plaza;
Omaha, NE 68154

We’re seeking a compassionate, hands-on Dining Room Supervisor to lead dining services within our Memory Care community. This role supervises a team of 10+ dining staff, coordinates employee schedules, supports daily dining operations, and works alongside the team on the floor to provide attentive, resident-centered service.

The ideal candidate brings experience in restaurant, hospitality, senior living, assisted living, or memory care dining services
, along with strong team leadership and customer service skills. Professional experience working with older adults is strongly preferred
, particularly candidates with memory care, dementia, or Alzheimer’s care experience or training
.

This is a hands-on leadership position for someone who enjoys coaching and supporting a team while also interacting directly with residents. Experience as a Dining Services Supervisor, Dining Room Supervisor, Restaurant Supervisor, Dining Manager, Food Service Supervisor, FOH Supervisor, Lead Server, or Senior Living Dining Supervisor is highly valued.

• Train dining room servers and hosts on proper etiquette, hospitality, and service standards.
• Create work schedules, assign side-work (e.g., setting tables, vacuuming), and manage shift coverage.
• Conduct performance evaluations, monitor grooming/uniform compliance, and address disciplinary issues when necessary.
• Welcome new residents, assist with seating, and ensure the dining room atmosphere is warm and inviting.
• Coordinate closely with healthcare and dietary teams to ensure meals adhere to prescribed diets, food allergies, and texture modifications (especially critical in memory care).
• Track meal attendance and proactively alert Wellness/Concierge staff if a resident fails to show for a safety check.
• Handle resident complaints tactfully and ensure their culinary preferences are met.
• Plan daily table sections and service flow based on resident meal counts.
• Supervise the pacing and execution of meal services and assist with tray delivery/room service for residents who eat in their apartments.
• Monitor dining supplies (silverware, linens, condiments) and assist in putting away stock or light dishwashing as needed.
• Ensure the dining room complies with state licensing, ADA, OSHA, and local health department regulations.
• Supervise daily and weekly cleaning duties to maintain a spotless, hazard-free environment.
• Ensure the dining room, service stations, and equipment strictly adhere to state health codes and community sanitation standards.
• Monitor food temperatures and safe handling practices during service.
• Manage cleaning schedules and side-work duties for the serving staff.
• Dispose of food and waste in accordance with established policies.
• Other duties assigned are appropriate to the position.

• Requires 1-2 years of food service experience, with at least 6-12 months in a supervisory or management role.
• Knowledge of high standards of food service sanitation and safety.
• Requires maintaining high standards of personal hygiene while working, including frequent hand washing and securing hair away from the face.
• Interpersonal skills are necessary to establish effective relationships with department workers and with other departments.
• Skill and ability to learn to operate kitchen equipment.
• Must possess an active CPR/BLS Certification and always maintain certification during employment.
• Requires current Food Handlers card issued by local Health Department.
• Be knowledgeable of dietary practices and procedures, as well as related laws, regulations and pertaining to hospital and ALF/IL/ALZ…