Early Morning Stock Associate

About Ross

Ross is a leading off‑price retail chain with over 2,200 stores and 2023 revenues of $20.4 billion. The company focuses on delivering high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun, treasure‑hunt experience for customers.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets all customers, treats fellow associates with respect, follows company best‑practice standards, maintains a clean, organized store, and presents merchandise appropriately.

• Practices safe behaviors and maintains a safe, clutter‑free sales floor.
• Treats all customers and associates with respect, courtesy, and professionalism.
• Assists customers, handles register transactions, and answers questions politely and knowledgeably.
• Responds promptly to customer service calls and handles issues courteously, escalating when necessary.
• Represents and supports the Ross brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintains a professional appearance and adheres to the company dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedites newly received merchandise to the sales floor, merchandises items per best practice guidelines, and maintains brand familiarity.
• Understands the Loss Prevention Awareness program, Shortage Highway, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies and reports disposals to Store Leadership.
• Follows cash, check, charge card, refund, void, and offline policies; remains accurate when handling bankable tenders.
• Demonstrates a sense of urgency and maximizes productivity by executing best practices and minimizing workflow steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.

Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC.
• Stand, walk, and move around the store for up to 100% of the shift.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.