Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 3564)

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

This position supports the Store Manager in all facets of store operations, developing and promoting a sales culture through knowledge sharing and outstanding guest service experiences. It requires supervising Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions quickly, recommend additional items, apply all selling behaviors at every transaction, and thank guests for shopping at Game Stop.
• Support the mobile shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly process guest purchases and returns using the POS computer system, ensure accurate change, bag merchandise, provide receipts, and maintain top‑notch service.
• Answer calls promptly with the company phone greeting, and, if needed, escalade issues to the Store Manager.
• Promote Game Stop’s benefits programs, such as new title reservations, trade‑in, and Pro Rewards.
• Assist the Store Manager in setting guest‑service expectations, training staff on policies, procedures, and guidelines.
• Provide feedback on associate performance, record it in Workday/HR systems, and ensure all associates meet company expectations.
• Ensure associates complete onboarding, job training, and compliance training before independent shifts.
• Coordinate staffing schedules, supervise staffing levels, and approve payroll, paid time off, and time edits.
• Maintain store cleanliness, organization, merchandising, and proper function of fixtures and equipment.
• Fulfill and ship Omni‑Channel orders daily.
• Protect company assets through effective inventory control, loss prevention, and daily bank deposits.
• Produce daily inventory counts, stock and restock merchandise, and alphabetize the sales floor.
• Verify daily cash totals and complete deposit slips accurately.
• Record shipment discrepancies, interact with Store Manager/District Manager as needed.
• Process defectives/recalls and stock pulls promptly and correctly.
• Maintain safety, report injuries, and keep records organized.
• Delegate tasks to Sales Associates and Retail Keyholders in the Manager’s absence.
• Consistently adhere to all Game Stop policies and procedures.
• Follow opening and closing procedures.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent (associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred).
• At least 6 months of retail management experience (preferred).
• At least 2 years of retail sales, guest service, and/or management experience.
• Video‑game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Individualized assistance to every guest.
• Excellent verbal and written communication, including English; bilingual English/Spanish preferred.
• Ability to meet objectives in a fast‑paced environment.
• Independent and team working ability.
• Meet performance expectations for attendance, appearance, safety, and respectful workplace.
• Operate POS computer system.
• Basic mathematics and alphabetizing skills.
• Complete paperwork accurately.
• Follow written or diagram instructions.
• Execute financial tasks per company policy.
• Work a flexible schedule, including nights, weekends, holidays (minimum 3 days/week).
• Pressure management and problem‑solving skills.
• Reliability and good judgment.
• Work alone, stand and move throughout the store for up to 12 h/day.
• Physical ability to lift up to 30 lb and maneuver in store.
• Knowledge of military ranks…