Cashier, Retail

Overview

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.

They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

• Provide fast, friendly, accurate and safe customer service at checkout and/or returns.
• Process checkout and/or return transactions; monitor and maintain the Self-Checkout area.
• Seek product knowledge to answer customer questions and identify selling opportunities.
• Follow all policies and procedures to minimize shrink.
• Support Cashiers by expediting price checks, approving POS transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
• Provide first-level escalation for customer issues.
• Assist in supervision, coaching, and training of Front End Associates; participate in training of new Cashiers and use tools to coach and develop Cashiers.

• Head Cashier: preferred qualification is 1+ years of Cashier experience.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.