Retail Associate, Retail Associate​/ Customer Service

Be among the first 25 applicants

• Maintain confidentiality and respect for privacy when working with customers applying for the Scheels VISA.
• Process completed applications and complete checkout with knowledge of VISA-related questions and issues.
• Complete daily audit sheets, track store performance and help maintain compliance with First National Bank, VISA and Scheels regulations and standards.
• Stock VISA materials daily throughout the store.
• Execute Card Member Appreciation Days or other special promotions at a high level according to bank and Scheels Corporate Office standards.
• Assist the VISA Coordinator in completing the annual all‑store VISA compliance training.
• Maintain an orderly appearance of personal workspace and surrounding areas.
• Provide excellent communication and customer service skills, organizational skills, attention to detail and problem‑solving skills.
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures.
• Calculate figures and amounts including discounts, percentages, interest, commissions, proportions and volume; apply basic concepts of algebra and geometry.
• Communicate procedures and answer questions to associates, customers and the general public.
• Proficiency in Microsoft Office programs (Excel) and ability to learn Google systems like Drive, Google Docs, etc.
• Must be available to work during the hours of 8 am – 9 pm Monday through Saturday, 11 am – 7 pm on Sundays.

• Genuinely and consistently treat co‑workers, customers and business partners as the most important people (eye contact, smile, genuine “Thank you”).
• Approach daily tasks, projects and follow‑up communication with energy and sense of urgency.
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact.
• Show respect and appreciation for others and Scheels.
• Arrive to work and meetings 10 minutes early.
• Show a genuine interest and action in helping others before yourself.
• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback.
• Ability to adapt to a changing work environment.
• Ability to apply concepts of basic math, grammar, punctuation and spelling.
• Meets Scheels dress and grooming expectations in support of a professional, clean and welcoming environment.
• Demonstrate pride and ownership of work while meeting expected deadlines.

The ideal candidate will have a minimum of an associate’s degree from a 2‑year college or technical school; or 1–2 years of related experience and/or training; or an equivalent combination of education and experience.

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk and hear with or without reasonable accommodation. Light work – up to 20 lb occasionally, 10 lb frequently, or negligible amount constantly.

To see a full list of benefit offerings from Scheels visit

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Pay for this position starts at $16/hr pay reviews are conducted on an annual basis and based on work ethic, attitude, teamwork, and productivity.

• Entry level

• Part‑time

• Other

• Retail