Customer Service & Inside Sales Representative

CUSTOMER SERVICE & INSIDE SALES REPRESENTATIVE OMAHA SPORTS AND GAMES

Omaha Sports and Games is a growing eCommerce company specializing in premium sports equipment, arcade games, fitness equipment, game room products, and recreational products.

We help customers across the country find the right products for their homes, businesses, schools, and recreational facilities.

Our mission is simple:
Go the extra mile every time.

We're looking for a motivated Customer Service & Inside Sales Representative who takes pride in delivering exceptional customer service, enjoys helping people, and knows how to turn great conversations into sales.

This is not your typical customer service position.

You’ll be one of the primary points of contact for our customers during evenings and weekends, when many other online retailers are unavailable.

Your main responsibility will be answering incoming phone calls, responding to customer texts and emails, answering product questions, and helping customers confidently make purchasing decisions.

You’ll need to think quickly, research effectively, communicate clearly, and take ownership of customer conversations.

We’re looking for someone who doesn’t just answer questions. They help customers find solutions, overcome purchasing concerns, and close sales.

When incoming customer volume slows down, you’ll proactively follow up with existing sales opportunities, abandoned carts, open quotes, and customers who haven’t completed their purchases.

Your goal is to deliver an incredible customer experience while helping our company grow.

• Answer incoming customer phone calls immediately and professionally
• Respond quickly to customer text messages and emails
• Assist customers with product questions, shipping information, order updates, availability, and purchasing concerns
• Utilize our website, manufacturer resources, internal systems, and other tools to provide accurate information
• Take ownership of customer inquiries and follow through until their questions or concerns are resolved
• Ensure every customer receives friendly, knowledgeable, and professional service

• Help customers select the right products for their needs and budget
• Confidently recommend products and guide customers toward purchasing decisions
• Identify opportunities to upsell accessories, upgrades, and complementary products
• Overcome common purchasing objections and confidently ask for the sale
• Follow up with abandoned carts, open quotes, previous inquiries, and other sales opportunities
• Proactively contact potential customers during slower periods to generate additional revenue
• Help convert website visitors and incoming customer inquiries into completed purchases

• Work independently during evenings and weekends with limited direct supervision
• Manage multiple customer conversations across phone, text, and email
• Prioritize incoming customer inquiries while staying productive with outbound sales opportunities
• Maintain accurate customer notes and follow up information
• Recognize when an issue requires management assistance and communicate it appropriately
• Take personal ownership of customer satisfaction, response times, and sales performance

The ideal candidate is friendly, confident, self motivated, and naturally sales minded.

You should enjoy helping customers, but you should also enjoy closing deals!

• Excellent verbal and written communication skills
• Strong phone presence and confidence speaking with customers
• Ability to work independently and manage time effectively
• Comfortable navigating websites, researching products, and learning new software
• Strong problem solving skills and attention to detail
• A customer first…