Director of smiles Omaha showroom

Custom Blinds & Design is a locally focused provider of quality blinds, shades, shutters, and curtains serving customers in Lincoln and Omaha, Nebraska. The company offers a curated selection of window treatments designed to enhance comfort, privacy, and style in residential and commercial spaces. Team members work closely with customers to understand their needs and recommend tailored solutions. Joining Custom Blinds & Design means contributing to a customer-centered environment that values craftsmanship, service, and community connections.

The Director of Smiles for the Omaha showroom is a full-time, on-site role based in Lincoln, NE, focused on creating a welcoming, positive experience for every visitor. This role includes greeting customers, understanding their preferences, and guiding them through product options such as blinds, shades, shutters, and curtains. The Director of Smiles coordinates showroom appearance, ensures displays are clean and organized, and supports sales by preparing quotes, scheduling consultations, and following up with leads.

Day-to-day responsibilities also include answering inquiries by phone and in person, collaborating with installation and design teams, and maintaining accurate customer records. The role requires consistent professionalism, dependable attendance, and an enthusiastic approach to customer service and showroom operations.

• Customer service and client-facing skills, including active listening, empathy, and clear communication with a diverse range of customers.
• Sales and showroom support abilities, such as consultative selling, product demonstration, and assisting with quotes and order documentation.
• Organization and administrative skills, including managing schedules, maintaining records, and keeping the showroom neat and well-presented.
• Teamwork and collaboration capabilities, with the ability to coordinate effectively with design, installation, and management staff.
• Basic computer literacy and comfort using point-of-sale or CRM systems, email, and calendar tools.
• Ability to stand, move around the showroom, and occasionally assist with product samples and displays.
• High school diploma or equivalent; additional training or education in design, sales, or business is a plus.