Territory Sales Assoc Manager

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

We are seeking an experienced and motivated Territory Sales Associate Manager - to support commercial growth and market adoption of an innovative cryotherapy for the management of pain.

This US Territory Sales Associate Manager will serve as a key commercial partner connecting iovera° customers, the field sales organization, and Zimmer Biomet internal business functions.

Working in close partnership with other Territory Sales Associate Managers, Regional Sales Directors, distributor partners, sales operations and cross‑functional teams, this role will support customer needs and commercial opportunities throughout the customer lifecycle—from initial opportunity and implementation through utilization, growth, recovery, and retention.

The Territory Sales Associate Manager - will coordinate resources to address complex customer needs, support business development and strategic account initiatives, manage inbound commercial opportunities, and develop white‑space business where established commercial coverage is not yet available or is in development.

• Provide introductory virtual overviews of the iovera technology and customer journey.
• Educate prospective customers on the resources and support available through the iovera organization.
• Facilitate transition from initial interest to TSAM‑led clinical and commercial engagement.
• Coordinates account setup, account structure, purchasing requirements, reimbursement readiness, ordering processes and other operational requirements necessary to move a new customer from opportunity to go‑live.
• Support customer onboarding and implementation coordination.
• Identifies and works through operational or financial barriers affecting dormant, declining or at‑risk accounts, helping restore normal ordering and utilization
• Provide virtual billing and reimbursement support to customers.

• Serve as a liaison between field sales and internal Operations, Finance, Legal, Customer Service, and other functional partners.
• Coordinate resolution of customer issues that require cross‑functional involvement.
• Help manage documentation, agreements, account setup, ordering, invoicing, and other administrative requirements.
• Maintain visibility and follow‑through on open customer needs until resolution.
• serves as a centralized resource between Sales and internal functions to navigate pricing, account requirements, documentation, ordering, customer‑specific commercial issues and non‑standard situations requiring cross‑functional coordination.

• Maintain high‑level, frequent communication with other regional TSAMs and East/West Regional Sales Directors.
• Provide visibility to new leads, customer issues, outstanding receivables, operational barriers, and follow‑up needs.
• Assist TSAMs with customer communication and administrative activities that can be effectively managed virtually.
• Identify trends and recurring barriers…