Field Service Technician

• Location 6534 L ST,OMAHA, NE, 68117,United States
• Employee Type Non-Exempt
• Required Degree High school
• Travel 25%
• Manage Others No

• Phone
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Bring your electronics skills on the road with REI! As a Field Service Technician, you’ll work hands-on with mobile A/V, surveillance, and communications systems, performing installations, troubleshooting, repairs, and testing. You’ll also provide technical support and training to customers, helping keep their equipment performing at its best. Enjoy a dynamic role that combines technical problem-solving, customer interaction, and travel while making a difference every day!

We are only seeking Technicians within Lake and Osceola county, Florida and Syracuse , New York.

• Install, configure, test, and maintain mobile audio/visual, surveillance, and communications equipment at customer locations
• Serve as a primary point of contact for customers requiring technical assistance, including direct phone support and remote troubleshooting
• Provide on-site technical support and train customer personnel on equipment operation, functionality, and basic troubleshooting procedures

• Troubleshoot, diagnose, repair, and update electronic equipment and systems using appropriate diagnostic tools, technical documentation, and established procedures
• Read and interpret electrical schematics, wiring diagrams, technical manuals, and other documentation to identify issues and complete repairs
• Perform soldering, wiring, equipment connections, and related installation or repair activities as required
• Test completed installations and repairs to verify proper operation and compliance with established technical specifications and documented standards
• Accurately document service activities, troubleshooting results, repairs, equipment updates, and testing outcomes in the appropriate service records
• Communicate service findings, equipment concerns, and recurring technical issues to the appropriate internal teams
• Follow established company procedures, customer requirements, and applicable safety practices when performing installations, repairs, and field service activities
• Maintain assigned tools, test equipment, and other resources in proper working condition

This position does not have supervisory responsibility.

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• High School Diploma, or equivalent education required, bachelor’s degree in Electronics Technology, Electrical Technology or related technical field preferred
• 1+ years of previous experience installing, troubleshooting, repairing, or supporting electronic equipment in a mobile, automotive, industrial, or similar technical environment
• Working knowledge of electronic theory, digital circuits, and electronic components
• Basic networking knowledge, including TCP/IP; experience with wireless technologies preferred
• Ability to read, interpret, and follow electrical schematics, wiring diagrams, and technical documentation
• Demonstrated soldering skills and familiarity with electronic repair techniques
• Mechanical aptitude and proficiency using common power tools and hand tools
• Strong computer skills and the ability to use software and technical resources to support troubleshooting and documentation
• Strong customer service, verbal communication, and written communication skills
• Good analytical, organizational, and problem-solving skills, with attention to detail
• Ability to work independently, manage competing…