Case Manager

The typical working days for this position are Monday through Friday, mainly from 8 : 00 AM to 4 : 30 PM. Must maintain a high degree of flexibility as some days may require later hours.

The Case Manager provides screening, assessment, service, planning, advocacy and ongoing case management for homeless individuals staying in shelter. The Case Manager helps individuals establish and work on short term goals to help them stabilize their lives and move toward securing stable housing. Provide support services such as : information and referral, goal setting, problem solving and linkages to any needed wrap around services.

As needed, the case manager will provide specialized emergency services for the housing program, centering on rent, utility assistance and other funding as available.

• Performs case management for clients of the Siena Francis House shelter and helps coordinate the provision of services provided by others.
• Work with assigned clients to develop and assess progress on goal plans according to individual goals and objectives.
• Ensure that client interactions are person-centered, goal-focused and reflect each client’s goal plan.
• Maintain contact with all clients on a scheduled basis, appropriate to their particular status and needs.
• Provides intensive case management services for homeless clients to include linkage to medical, physical, emotional, psychosocial, financial assistance, and housing needs.
• Provide direct assistance to homeless men and women including, but not limited to, intake, assessment, service planning, transportation, referral, food, shelter, and clothing.
• Implements agency policy and procedures to effectively serve homeless men and women.
• Assist in the collection of usable information for reporting purposes and in order to apply for grant funds, including recording services provided.
• Maintains appropriate records.
• Make referrals and to supportive services in the community and coordinates activities with other agencies such as Charles Drew Health Center, Visiting Nurse Association, and Community Alliance. Support client in navigating obtaining community services.
• Participate in applicable meetings, trainings, conferences, etc. as required both internally and externally.
• Follow MACCH COC workflows and training guidelines and ensure compliance with data standards and record-keeping as required by internal and external stakeholders
• Document all client interaction and maintain accurate paperwork / reports.
• Perform annual re-certifications and inspections for each client and accurately update files as necessary.
• Attend regular case management meetings and other specified meetings / trainings as required.
• Communicate effectively in oral and written forms with clients, their families, and their significant others, coworkers, supervisors, other service agencies and the community remain culturally sensitive and respectful in all client and staff interactions.
• Adhere to all client confidentiality requirements & standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Perform other duties as assigned.

• Strong case management skills,
• Knowledge of issues surrounding homelessness, including mental illness, domestic violence, chemical addictions, criminal behavior, and dysfunctional thinking.
• Must have the ability to react quickly and calmly in an emergency and recognize symptoms of common mental and physical illness and make appropriate referrals for treatment.

• Bachelor’s Degree in social work, sociology, psychology or related field is required; experience working in the areas of case management and provision of support services necessary.
• Spanish bilingual highly preferred.
• Excellent communication and interpersonal skills.
• Strong social services background. Commitment to the promotion of social and economic justice.
• Two years employment experience in social services and case management preferred.
• Good writing skills.
• Ability to incorporate diversity and culturally sensitivity into programs.
• Excellent communication and interpersonal skills.
• Commitmen…