Family Support Specialist

The Family Support Specialist provides education, guidance, advocacy, and individualized support to expecting and parenting individuals and families. Through one-on-one case management, educational programming, and community collaboration, the Family Support Specialist empowers participants to make informed decisions regarding pregnancy, parenting, and adoption while building the knowledge, confidence, and life skills needed to achieve healthy family outcomes.

The Family Support Specialist connects participants with prenatal care, parenting education, housing, financial assistance, childcare, healthcare, and other community resources. The position promotes family stability by supporting participants from pregnancy through early parenthood, providing strengths-based services that encourage healthy child development, positive parenting practices, and personal goal achievement.

• Provides individualized education, support, and case management to expecting and parenting individuals and families by:
• Responding promptly and compassionately to referrals, telephone calls, emails, and other inquiries.
• Completing assessments to identify participant strengths, needs, barriers, and goals.
• Developing individualized service plans that promote healthy pregnancies, positive parenting, and family stability.
• Providing education regarding pregnancy, childbirth, parenting, child development, infant care, healthy relationships, co-parenting, and adoption as appropriate.
• Assisting participants in accessing community resources including prenatal care, healthcare, housing, food assistance, childcare, education, employment, transportation, financial assistance, and behavioral health services.
• Providing ongoing encouragement, advocacy, problem-solving, and follow-up to support participants in achieving their goals.
• Maintaining regular contact with participants through office visits, home visits, virtual meetings, telephone calls, and other approved methods.
• Provides adoption education and support by:
• Offering unbiased education regarding adoption as one of several pregnancy options when appropriate.
• Assisting participants requesting adoption information by explaining the adoption process and available services.
• Coordinating referrals and services related to adoption planning in accordance with NCHS policies and applicable laws.
• Facilitates educational programming by:
• Planning and conducting parenting education classes, support groups, and workshops.
• Utilizing approved evidence-based or agency-approved curricula.
• Encouraging participant engagement and creating a welcoming, inclusive learning environment.
• Maintains accurate and timely documentation by:
• Completing assessments, case notes, service plans, referrals, and program documentation according to agency standards.
• Maintaining confidential participant records in compliance with agency policies, HIPAA, and applicable state and federal regulations.
• Collecting required program outcomes and reporting data.
• Collaborates with community partners by:
• Building and maintaining relationships with healthcare providers, schools, social service agencies, community organizations, and other referral partners.
• Coordinating services to ensure participants receive comprehensive support.
• Participating in multidisciplinary meetings and community collaborations as appropriate.
• Conducts outreach and community education by:
• Representing NCHS at schools, healthcare facilities, community organizations, resource fairs, and public events.
• Providing presentations regarding Family Support services, healthy parenting, pregnancy resources, and available community supports.
• Assisting with program promotion and participant recruitment.
• Maintains professional competency by:
• Participating in ongoing training, continuing education, and professional development opportunities.
• Maintaining required certifications or licensure, if applicable.
• Remaining current on best practices related to pregnancy, parenting, early childhood development, family support, and trauma-informed care.
• Adhering to confidentiality and ethical standards.
• Demonstrating respect, cultural humility, and sensitivity toward individuals of diverse backgrounds and experiences.
• Participating in Continuous Quality Improvement (CQI) activities.

• Commitment to NCHS mission, vision, values, CQI initiatives, and strategic plan goals.
• Maintain a positive and cooperative relationship with internal and external…