Community Support Coordinator

Community Support Coordinator

The Community Support Coordinator supports the day-to-day delivery of Nebraska Humane Society's community programs by coordinating intake, screening, resources, program logistics, grassroots outreach, and data collection.

Under the direction of the Community Support Manager, the Coordinator serves as a primary point of intake for pet owners seeking community program resources. The Coordinator gathers information, identifies needs and barriers, screens requests according to established program guidelines and available resources, coordinates approved assistance, and maintains accurate documentation and program data.

This position supports programs including, but not limited to, the Pet Food Pantry, Forever Home Program, Ani Meals, Project Pet Safe, and other community-support, pet-retention, and access-to-care initiatives. Through direct program coordination and grassroots outreach, the Coordinator identifies recurring barriers, unmet needs, and community trends and communicates that information to the Community Support Manager to inform program development and organizational response.

Success in this role requires a genuine commitment to serving both ends of the leash, recognizing that meaningful animal welfare work requires understanding, respecting, and supporting the people connected to the animals we serve.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to perform other job-related duties as assigned by their supervisor or lead veterinarian. This document does not create an employment contract, implied or otherwise, and does not alter the "at-will" relationship.

• Approach eligibility screening with curiosity rather than judgment, gathering only the information necessary to understand the need, determine eligibility, and appropriately steward available resources.
• Serve as a primary point of intake for individuals requesting assistance through NHS community programs.
• Serve as a primary point of intake for pet owners requesting assistance by conducting a needs assessment to understand their circumstances, identify barriers, and determine appropriate resources and support.
• Screen and vet requests according to established eligibility criteria, program guidelines, available resources, and funding requirements.
• Obtain and verify required information and documentation necessary to determine eligibility and coordinate assistance.
• Coordinate approved services, referrals, appointments, distributions, and other program resources according to established procedures.
• Maintain accurate case documentation, including requests, eligibility, resources provided, referrals, follow-up, and outcomes.
• Track open requests and cases to support timely follow-through and appropriate closure.
• Recognize complex, sensitive, high-risk, or unusual circumstances and escalate them to the Community Support Coordinator Manager for additional assessment or support.
• Explain program requirements, decisions, and available alternatives compassionately and clearly, particularly when NHS is unable to fulfill a request.

• Coordinate the day-to-day administrative and operational needs of NHS community programs.
• Maintain program applications, forms, schedules, records, resource materials, and other required documentation.
• Coordinate program supplies, materials, distributions, deliveries, appointments, and other logistical needs.
• Monitor inventory and communicate resource, supply, and operational needs to the Community Support Manager.
• Follow established SOPs, eligibility guidelines, grant requirements, and program procedures to promote consistent and equitable use of NHS resources.
• Coordinate volunteers and interns supporting program activities as assigned.
• Assist with implementation of new or updated program processes, resources, and initiatives as directed.

• Conduct grassroots outreach to increase awareness and accessibility of NHS programs and resources.
• Participate in community events, resource fairs, neighborhood activities, distributions, and other outreach opportunities.
• Share information about available programs and help community members understand how to access NHS resources.
• Maintain awareness of available community resources to appropriately direct individuals when needs may be better served…