Social Services Coordinator

Reports to: Social Services Director

Adept of Omaha is seeking a compassionate, organized, and dedicated Social Services Coordinator to support our residents and their families. Working under the direction of the Social Services Director, this position helps address residents’ social, emotional, and psychosocial needs while promoting dignity, individuality, and quality of life.

Position Summary

The Social Services Coordinator assists with resident assessments, care planning, admissions, discharge coordination, and access to community resources. This role works closely with residents, families, and the interdisciplinary team to support each resident’s needs and preferences and maintain timely, accurate documentation.

Benefits and Perks

• Health, dental, and vision insurance

• Paid time off

• Holiday pay

• 401(k)

• Employee appreciation events

• A welcoming team and supportive leadership

Essential Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with gathering social histories and completing psychosocial assessments under the direction of the Social Services Director, including residents’ strengths, needs, preferences, and cultural, religious, and ethnic backgrounds.

• Maintain accurate, current social services documentation within required facility and regulatory timelines.

• Orient residents and families to the facility, available services, service limitations, and residents’ rights.

• Participate in care conferences and interdisciplinary meetings, communicating residents’ psychosocial needs, preferences, and concerns.

• Assist with scheduling care conferences and notifying residents and families of meeting times, changes, or cancellations.

• Support admissions, room changes, and transfers, helping residents and families adjust to changes in care or living arrangements.

• Coordinate the completion of admission paperwork and resident belongings inventories, including appropriate labeling and documentation.

• Explain facility procedures and help residents and families obtain answers to questions.

• Meet with residents regularly and as needed to identify concerns, provide supportive listening, and coordinate follow-up.

• Help resolve concerns involving residents, families, and staff, referring unresolved or complex matters to the Social Services Director.

• Assist with identifying residents who may benefit from psychosocial services or groups and coordinate follow-up as directed.

• Connect residents and families with appropriate community resources, services, and referral agencies.

• Assist with discharge planning in collaboration with residents, families, nursing staff, therapy staff, and community providers.

• Help coordinate services, equipment, referrals, and paperwork needed for a safe transition from the facility.

• Maintain organized Social Services Department records and protect confidential resident information.

• Communicate respectfully and effectively with residents, families, visitors, coworkers, and supervisors.

• Preserve residents’ comfort, privacy, dignity, and right to participate in decisions affecting their care.

• Promptly report resident concerns, suspected abuse or neglect, safety hazards, damaged equipment, and supply issues through established reporting procedures.

• Follow facility safety practices, infection prevention procedures, and confidentiality requirements.

• Respond promptly and courteously to call lights in resident care areas and obtain assistance from qualified staff when a need is outside the coordinator’s training or responsibilities.

• Attend required meetings, training sessions, and in-services.

• Complete other related duties assigned by the Social Services Director.

Supervisory Responsibilities

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