Street Outreach Case Manager

Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty. The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program.

100% of Stephen Center shelter supportive housing participants are living in poverty. Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills, and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.

Purpose:

Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty. The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program.

100% of Stephen Center shelter supportive housing participants are living in poverty. Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills, and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.

Purpose:

The Street Outreach Case Manager plays a critical role in Stephen Center's mission to provide support, resources, and pathways to stability for individuals experiencing homelessness. This position focuses on building trustand relationships with unsheltered individuals while working collaboratively with other street outreach teams and Threshold Continuum of Care (CoC) serving

Douglas, Sarpy, and Pottawattamie counties. Additionally, the Street Outreach Case Manager will provide case management support to Stephen Center shelter clients as needed, offering continuity of care to unsheltered individuals following Threshold and Stephen Center policy and procedures.

Key Responsibilities:

• Conduct proactive outreach to individuals and families experiencing homelessness in the metro area, including encampments, public spaces, and other locations where unshelteredindividuals may reside.
• Build trusting relationships with clientsto assess their needs, provide support, and facilitate access to resources.
• Collaborate with local street outreach teams, including Threshold, to ensure coordinated and effective services.
• Maintain comprehensive knowledge of community resources not limited to, but including housing programs, mental health services, addiction recovery support, and medical care.
• Assist clients with accessing emergency shelter, long-term housing options, and other support programs.
• Develop and monitor individualized case management plans, including goal setting and progress tracking.
• Provide case management services to Stephen Center shelter clients, addressing their specific needs and goalsfor stability.
• Support individuals who are not currently checked into a shelter by connecting them to available resources and programs.
• Provide crisis intervention andde-escalation as needed.
• Maintain accurate and timely documentation in compliance with organizational and funder standards.
• Participate in community meetings,trainings, and collaborations to represent…