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ServiceNow Administrator/Developer
Job in
Omaha, Douglas County, Nebraska, 68197, USA
Listed on 2026-10-12
Listing for:
Saicon
Full Time
position Listed on 2026-10-12
Job specializations:
-
Software Development
Software Engineer, IT Specialist, Javascript
Job Description & How to Apply Below
We are seeking an experienced Service Now Platform Administrator / Developer to support the administration, development, configuration, integrations, and continuous improvement of the Service Now platform. The ideal candidate will have strong experience managing the Service Now platform, implementing integrations, supporting change management and CI/CD processes, and working across Service Now applications.
This role will support a Government Cloud environment and requires candidates who are U.S. Citizens or Permanent Residents (Green Card holders).
Key Responsibilities- Administer, configure, maintain, and enhance the Service Now platform.
- Develop and customize Service Now applications, workflows, business rules, scripts, UI policies, client scripts, and integrations.
- Design, develop, and maintain Service Now integrations with internal and external systems.
- Support platform upgrades, patches, releases, and ongoing Service Now enhancements.
- Implement and manage Service Now change management processes.
- Support CI/CD pipelines and Dev Ops practices for Service Now application development and deployments.
- Troubleshoot platform issues, integrations, workflows, and application-related problems.
- Collaborate with business stakeholders, application teams, and technical teams to gather requirements and deliver Service Now solutions.
- Follow Service Now development best practices, security standards, and governance requirements.
- Monitor platform performance and identify opportunities for automation and process improvement.
- Create and maintain technical documentation, configuration documentation, and deployment procedures.
- Strong hands-on experience with Service Now platform administration and development.
- Experience with Service Now integrations, including REST/SOAP APIs and integration technologies.
- Strong understanding of Service Now Change Management.
- Experience with CI/CD and Dev Ops processes for Service Now.
- Experience with Service Now scripting, including JavaScript.
- Strong knowledge of Service Now workflows, business rules, client scripts, UI policies, ACLs, and update sets.
- Experience troubleshooting Service Now platform and integration issues.
- Strong analytical, problem-solving, and communication skills.
Experience with one or more of the following Service Now modules/products is highly preferred:
- ITSM - IT Service Management
- FSM - Field Service Management
- App Engine / Service Now App Engine
- Health & Safety
- Service Now platform integrations and automation
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