ServiceNow Application Engineer

Industry: Commercial Insurance

Location:

Albany, NY, Chicago, IL, Omaha, NE, or Glen Allen, VA (5 Days Onsite)

Employment Type:

Contract-to-Hire

Eligibility:
Must be a U.S. Citizen or Active Green Card Holder. No sponsorship or sponsorship transfers available.

Our client in the commercial insurance industry is seeking a Senior Service Now Developer / Architect to serve as the primary technical SME for a growing enterprise Service Now environment. This individual will play a key role in supporting the organization's expansion efforts following major business acquisitions that are significantly increasing the Service Now user base and platform demand.

This position will lead the architecture, development, governance, and modernization of the Service Now platform while partnering with business and technical stakeholders to deliver scalable, secure, and maintainable solutions. The role offers the opportunity to shape the future of the platform through new implementations, automation initiatives, CMDB enhancements, asset management programs, and enterprise integrations.

• Lead the architecture, design, development, and support of enterprise Service Now applications and platform capabilities.

• Develop and maintain business rules, script includes, UI actions, custom applications, workflows, and Flow Designer automations.

• Design and support REST/SOAP integrations with enterprise systems and third-party applications.

• Drive platform strategy and best practices across ITSM, CMDB, HAM, SAM, and future Service Now modules.

• Partner with business stakeholders, analysts, and technical teams to define requirements and implementation roadmaps.

• Establish and enforce platform governance, development standards, release processes, and technical documentation.

• Lead platform upgrades, regression testing efforts, technical assessments, and remediation activities.

• Manage technical enhancement and defect backlogs while ensuring high-quality delivery and deployment practices.

• Provide advanced troubleshooting, root cause analysis, mentoring, and escalation support for complex platform issues.

• Participate in sprint planning, code reviews, and release management activities.

This role will directly support a rapidly growing Service Now environment as the organization integrates newly acquired business units and expands platform adoption across hundreds of additional users. The successful candidate will drive modernization efforts focused on:

• Service Now platform scalability and governance

• CMDB maturity and data quality improvements

• Hardware Asset Management (HAM) and Software Asset Management (SAM) initiatives

• Workflow automation and service catalog enhancements

• Enterprise system integrations

• Reporting and operational dashboard development

• Platform upgrade readiness and long-term architectural planning

• 7+ years of hands-on Service Now development and platform engineering experience.

• Experience leading complex Service Now implementations and architectural decisions.

• Strong expertise in JavaScript, Glide API, Service Now data model, ACLs, scoped applications, and platform security.

• Experience with Flow Designer, Integration Hub, REST APIs, SOAP services, MID Servers, and enterprise integrations.

• Ability to function as a Senior technical owner balancing architecture, development, governance, and stakeholder management.

• Bachelor's degree in Information Technology or related field, or equivalent experience.

• Service Now Certified System Administrator (CSA) certification required.

• Authorized to work in the United States on a permanent basis.

• Service Now Certified Application Developer (CAD).

• Certified Implementation Specialist (CIS) certification, particularly ITSM.

• Experience with Automated Test Framework (ATF).

• Experience using Git, Dev Ops practices, and Service Now deployment tools.

• Experience supporting additional Service Now modules such as CSM, HRSD, Sec Ops, or ITOM.

• Service Now Development

• Service Now Architecture

• ITSM

• CMDB

• HAM / SAM

• Integrations (REST/SOAP)

• Flow Designer

• Java Script

• Platform Governance

• Enterprise Service Now Implementations

Join a growing organization where you'll serve as the primary Service Now technical expert, influence platform strategy, and lead high-visibility modernization initiatives that support business growth and enterprise-wide digital transformation.

This is a Contract to Hire position based out of Omaha, NE.