Road Breakdown Agent

• Vision
• Critical Illness
• Hospital Indemnity
• Short Term Disability
• Long Term Disability Insurance as well as FSA and HSA account options
• Paid time off
• Holiday pay
• Referral bonus
• 401(k) company match of one-half of your first 6% contribution
• Employee stock purchase plan
• On-site fitness facilities at select locations
• Wellness Program
• Employee Assistance Program
• Road Breakdown Agents assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs.

This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment. This is an in office position. The available shifts: 7am-5pm – four 10-hour days with a Saturday or Sunday, 1pm - 11pm - four 10-hour days with a Saturday or Sunday, 9pm - 7am - 4 10-hour days with a Saturday or Sunday.

Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system. Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service. Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs.

Review and approve computer transmitted reports by drivers via satellite communication for on the road repairs. Receive and send fax requests to shops pertaining to billing or repair instructions. Coordinate with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime. Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks.

The main purpose of this position is to assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment. Due to the nature of the essential job functions of this role, this is a safety sensitive position.

• Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system.
• Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service.
• Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs.
• Review and approve computer transmitted reports by drivers via satellite communication for on the road repairs.
• Receive and send fax requests to shops pertaining to billing or repair instructions.
• Coordinate with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime.
• Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks.
• Perform other related duties as assigned by supervisory personnel.

• Knowledge of D.O.T. regulations.
• Ability to communicate with drivers, customers, and repair facilities in a professional and courteous manner.
• Strong knowledge of…