Lead Customer Care Specialist

Central Animal Hospital, Inc has partnered with iHire to reach top talent for their opening below. Check it out and apply today!

Job Opportunity:
Client Care Specialist
Overview: Be the welcoming face and voice of our practice! As a Client Care Specialist (CCS), you’ll handle client interactions, manage patient files, and maintain financial records. The Head CCS will also lead the CCS team and oversee front desk operations.

Requirements:

• Education:
  
  High school diploma or equivalent;
  Microsoft Office proficiency
• Experience:
  
  3+ years in customer service; office experience; animal-related industry and management experience preferred
• Personal:
  Flexible schedule; quick learner; basic computer skills; ability to lift 30lbs, calming

Key Responsibilities:

• Client Interaction:
  Answer inquiries, schedule appointments, handle payments
• Hospitality:
  Bond with clients and their pets, maintain a positive environment
• Scheduling:
  Manage appointments, address gaps
• Computer Skills:
  Practice management software proficiency, accurate data entry
• Communication:
  Professional phone and email handling, positive coworker relationships
• Facility Maintenance:
  Keep front desk and waiting area clean
• Record Management:
  Maintain accurate files
• Supervision:
  Train new employees, manage inventory, attend meetings

If you’re passionate about client care and thrive in a dynamic veterinary environment, apply today!

Employment Type: Full Time

Bonus/Commission: No

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Technology, Information and Internet

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