Member Advocate - Part Time

Position Summary:

A Member Advocate I is essential in helping MCU deliver on our mission within our community!

• Greet and make members feel welcome, own the full experience from entry to exit.
• Build relationships with members by proactively learning about their financial goals and suggesting products and services that will get them there.
• Provide one-touch resolution on member inquiries wherever possible and/or direct them to the appropriate person for the specific information or assistance.
• Assist members with account transactions, account maintenance, and other services depending on the member needs.
• Make outbound calls to educate members or for specific campaigns.
• Works as a member of the greater branch team and fosters the spirit of teamwork and collaboration.
• Follows and adheres to all branch security and safety protocols.
• Follows all applicable policies, procedures, and regulatory compliance.

• Ability to solve problems.
• Knowledge of all products and services offered by the credit union.
• Efficient computer skills including the Microsoft suite.
• Excellent written and verbal communication.
• Cash handling skills.
• Ability to learn and adhere to all policy and procedures.
• Expert in creating amazing experiences and building relationships.

• High school diploma or equivalent desired.

• Long periods of sitting will occur regularly.
• Occasional lifting and/or moving 15 lbs or less.
• Occasional bending, stooping, or crouching may be required.

This job description is not a complete statement of all duties and responsibilities comprising this position.