Lead Online Shopper

Lead Online Shopper

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Full‑Time, 7:00‑3:30 pm.

As a Lead Online Shopper, you’ll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You’ll lead by example, ensuring that every order is picked with care, accuracy, and efficiency. In this retail role, you’ll support and coach a small team while keeping operations running smoothly in our Click N Go department.

• Lead and support a team – Actively coach, teach, and mentor associates to ensure smooth operations and top‑notch guest service.
• Pick, pack, and prepare orders – Select only the freshest and highest‑quality products, following guest preferences and notes.
• Manage order fulfillment – Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.
• Ensure guest satisfaction – Communicate order updates, offer thoughtful substitutions, and provide a surprise‑and‑delight experience.
• Keep operations running smoothly – Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.
• Manage time – Prioritize tasks effectively and adjust quickly to unplanned duties.

• High school diploma or equivalent experience
• Strong leadership and mentoring skills
• Excellent verbal and written communication
• Self‑starter mindset with the ability to work independently
• Basic proficiency in Microsoft Office (Outlook, Excel, Word)
• A valid liquor license (or willingness to obtain one).

• Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolers
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to bend, kneel and stand for extended periods of time
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

This full‑time Lead Online Shopper role offers 38‑40 hours per week, with shifts that may include morning shifts, afternoons, evenings, weekends, and holidays.

• Associate Discount:
  Enjoy an industry‑leading 15% off your grocery purchases for you and your immediate household!
• Weekly Pay & Premium Pay:
  Hourly associates are paid weekly, providing more frequent access to their funds. Part‑time store associates receive a $1 premium per hour on Sundays and select holidays. Hourly full‑time store associates receive time and a half on Sundays and select holidays.
• Two‑Week Advanced Scheduling:
  Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance:
  Part‑time and full‑time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support:
  Our associates receive support for their total well‑being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future:
  Offering a 401(k), we are proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top‑notch team of skilled, experienced and service‑oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

1260 Crossing Meadows Drive
Onalaska, WI 54650