Customer Service​/Sales

Overview

Position:
Customer Service/Sales at The Home Depot. This role focuses on fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates learn about products using available tools and provide information to customers to support sales and project needs.

Responsibilities and expectations include greeting, qualifying, recommending, and closing every customer in the department, and knowing how to handle basics in adjacent departments. Associates maintain the in-stock condition of assigned areas and ensure the area is clean, shop-able, and safe. They follow all safety policies and standards, complete required safety training, immediately correct hazards or unsafe conditions or report them to the Manager on Duty, and work safely to avoid endangering themselves, coworkers, vendors, or customers.

This role involves cooperation with the Department Supervisor and other department colleagues, and may include involvement across multiple store departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.

• Greet, qualify, recommend, and close every customer in the department
• Learn product information using available tools and provide information to customers to support sales
• Maintain in-stock condition of assigned areas; ensure they are clean, shop-able, and safe
• Follow safety policies and standards; complete safety training; correct hazards or report conditions to the Manager on Duty
• Collaborate with the Department Supervisor and other associates; work with adjacent departments as needed
• Support various store departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental