Bakery Evening Supervisor

Location:

Onalaska

Position Type:
Full-Time

ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as a Bakery Evening Supervisor!

Job Title:
Bakery Evening Supervisor

Reports To:
Bakery Manager

Shift: 11-7 pm or 12-8 pm, including 1 weekend day per week

Are you passionate about bakery food-service operations and excited to lead a retail pastry team in the evening hours? Join us as a Bakery Evening Supervisor and help ensure our Bakery department remains fully stocked with fresh, delightful products. In this role, you’ll support our team and ensure an exceptional experience for our customers and associates during the evening shift.

Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences.

What You'll Do:

• Lead and Support: Perform tasks assigned by Bakery Manager, and lead the Bakery department in the absence of the Bakery Manager, assisting with important tasks and providing effective leadership. Reinforce our Festival culture, guest service, and performance expectations to all evening Bakery associates.
• Provide Helpful Service: Developing associates and providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need, and develop your team of associates, will make a positive impact every day.
• Train and Guide: Onboard new evening Bakery clerks and cleaners, providing them with the training and support they need to succeed. Answer associate questions & provide guidance. Offer feedback to the Bakery Manager and Assistant Manager on evening associates’ performance.
• Maintain Excellence: Ensure all department standards are met by monitoring the sales floor, prep area, back room, cooler, and freezer conditions. Take action to address any areas of opportunity.
• Offer Assistance: Assist guests in finding items, taking cake and special orders, and providing excellent service. Handle phone inquiries with professionalism and help your team with packaging, labeling, and maintaining a clean, organized workspace.
• Ensure Quality and Safety: Keep supplies replenished, maintain food safety logs, and meet quality standards, including quantity expectations by 10 am and 5 pm.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

What We’re Looking For:

• Customer Service
  
  Skills:
  
  Ability to provide outstanding customer service and work effectively with guests and team members.
• Communication
  
  Skills:
  
  Oral and written communication skills and the ability to work as a team in a fast-paced environment.
• Food Service Expertise: Knowledge of retail food service, bakery and pastry operations, with a strong understanding of food service standards and practices.
• Safety and Efficiency: Comprehensive knowledge of safety requirements and the ability to apply on-the-job safety training and safety policies to handle equipment and recognize and react potential hazards effectively.

Physical Requirements:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand in place for a long period of time, bend, stoop, and kneel regularly (70% of the time)
• Full range of upper body motion
• Lifting up to 50 pounds on an…