Field Service Technician

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician
, you will assist with on‑site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face‑to‑face contact with our customers and are expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and high‑speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions.

This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to):
Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non‑regulated CPE.

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the Onalaska, WI warehouse located at: N6172 County Road XX, Unit F3 - Onalaska, WI 54650 .

This position can be hired at either a Field Service Technician (requisition ‑28333), Field Service Technician‑Network (requisition ‑28334), or Field Service Technician‑Network Specialist (requisition ‑28335) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested in and qualified for.

• Assist with and perform on‑site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identify location of defective cable using various test equipment and repair buried, aerial, underground and/or customer cable. Locate cable and fiber in response to customer requests and/or construction needs.
  
  Pole climbing and operating construction equipment is required. Locate, identify and mark company underground and buried facilities to prevent facilities from being damaged. Keep orderly log of all locate requests in our exchange area. Perform cable fault acceptance tests on newly constructed facilities.
• Assist with and provide troubleshooting support techniques and corrections. Respond to “trouble” dispatches.
• Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

• Must have and maintain a valid driver’s license.
• Must follow the TDS attendance guidelines to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

• Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Requires being available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• A+…