Program Aid - SUNY

LOCATION: Maintenance Operation Center (MOC)

UNIT: CSEA Administrative Services

CLASS:Competitive

SALARY:$55,817. Visa sponsorship is not available for this position.

DATE POSTED: 10/27/2026

POST UNTIL:11/05/2026

DESCRIPTION

The Program Aide works within the Maintenance Operations Center under the supervision and guidance of professional staff in administrative and agency-specific programs. The incumbent exercises a considerable amount of independent judgement in the performance of duties and the application of policies, procedures, rules, regulations, and operational guidelines that require interpretation. The Program Aide independently determines the needs and priorities required to support professional staff and provides input into departmental operations through the administration and maintenance of the computerized maintenance management system (TMA), preventive maintenance program administration, facility and asset information management, property control activities, compliance monitoring, reporting, operational data analysis, and the development and maintenance of related procedures and records.

Applying analytical techniques as required by the program area.

• Developing, maintaining, and updating database programs and methods of data analysis for agency programs, including:
  • Maintaining and updating the department's computerized maintenance management system (TMA), including work orders, preventive maintenance schedules, facility records, asset records, user accounts, and related operational data.
  • Reviewing, analysing, and processing maintenance requests within the TMA system, including assigning work orders to the appropriate maintenance shop or trade based on established procedures, operational requirements, and maintenance management practices.
  • Maintaining facility, building, room, inventory, and asset information within departmental systems and coordinating updates resulting from renovations, construction projects, occupancy changes, and other operational activities.
• Researching laws, rules, regulations, policies, procedures, and operational requirements to identify alternative approaches to administrative and operational issues, including researching maintenance history, asset information, inventory discrepancies, and operational data.
• Monitoring and evaluating data for deficiencies and assisting in correcting problems involving maintenance operations, preventive maintenance activities, facility records, inventory records, asset information, and maintenance management systems.
• Collecting, tabulating, and analysing maintenance, inventory, facility, asset, and operational data.
• Drawing conclusions from analysed data and making appropriate recommendations.

Assisting in monitoring compliance with administrative and programmatic requirements.

• Gathering, reviewing, and evaluating information required to support audits and property verification activities.
• Drafting and updating procedures and providing guidance related to:
  • Work order administration.
  • Preventive maintenance activities.
  • Maintenance management system processes.
  • Facility records and property control activities.
• Assisting in the preparation, review, evaluation, and analysis of reports, inventory records, compliance documentation, and other documents specific to the assignment.
• Liaising with campus departments, maintenance operations staff, Property Control personnel, vendors, and other stakeholders to exchange information, obtain information necessary to support program activities, and resolve operational issues.
• Maintaining inventory records for capital and controlled assets in accordance with SUNY and campus requirements, including processing additions, transfers, disposals, and inventory updates.
• Maintain confidentiality of departmental and institutional information.
• Participate in training and professional development related to maintenance management systems and property control requirements.

Competitive

Qualifications:

To be eligible for this position candidates must be reachable on the current eligible list for Program Aide, be eligible for reinstatement to the Program Aide title, or be eligible to transfer to the Program Aide title.

Transfer

Qualifications:

One year of permanent competitive service in a clerical, keyboarding, secretarial, or paraprofessional title allocated to Grade 13 or higher.

OR

Non-competitive

Qualifications:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). To be considered for appointment…