Bilingual Tax Preparer - Work from Home

Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as Turbo Tax, Credit Karma, Quick Books, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que Turbo Impôt, Credit Karma, Quick Books et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

• In this role, you will help our customers complete their taxes using Intuit Turbo Tax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers and you will document your interactions to maintain accurate records.
• As a Tax Expert, you have a minimum of two (2) years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
• This position requires proficiency in both English and French. As a Seasonal French Bilingual Tax Expert, you will prepare tax returns and provide real-time guidance on a range of tax matters to English- and French-speaking clients from across Canada. This posting is for an existing vacancy.

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.
• Expertise in tax laws and concepts with a proven ability to seek out additional learning opportunities to increase knowledge and stay current with year-over-year changes.
• Effective communication skills, both written and verbal, and active listening to develop empathy and understand customer pain points.
• Complex problem-solving ability, taking ownership to resolve issues or escalating when necessary for timely support.
• Curiosity and resourcefulness, confidently following procedures and researching resources to deliver suitable solutions for all customers.
• Technical acumen: interest in learning the tools needed for the role and basic ability to troubleshoot issues.

Intuit offers a competitive compensation package with a pay-for-performance rewards approach. The expected base pay range for this position is:
PEI $24.50 – $33.50 per hour | BC $24.50 – $33.50 per hour | Nova Scotia $24.50 – $33.50 per hour. In addition, the position is eligible for a cash bonus, equity rewards, and benefits according to our applicable plans and programs.

Vancouver, British Columbia, Canada