Revenue Cycle Specialist

Aria Care Partners Position

The purpose of this position is to facilitate timely collection of invoices. This is achieved by building relationships with the business office managers in the assigned markets and working with responsible parties to obtain payment.

• Communicating with and building a positive relationship with assigned facilities in order to facilitate timely payment of invoices.
• Contacting responsible parties to obtain payment for outstanding invoices.
• Contacting case workers as necessary to expedite Medicaid adjustments.
• Working in phone queue to answer questions about Senior Dental Care billing.
• Clearly documenting all interactions in Salesforce.
• Recommending write‑offs for uncollectable accounts.
• Partnering with internal stakeholders to meet company objectives.
• Providing periodic updates to supervisor on assigned accounts.
• Performing other duties as assigned.

• An associate's degree preferred, or equivalent work experience.
• 2+ years' experience in accounts receivable / collections / customer service / or account management.
• Proficient with Microsoft Office products (Excel, Word, Outlook).

• Experience working in Salesforce or other CRM systems.
• Problem solving: identify and resolve problems in a timely manner.
• Customer service: manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
• Planning / organizing: prioritize and plan work activities and use time efficiently.
• Quality control / Attention to detail: demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
• Adaptability: adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
• Dependability: consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
• Able to work in a team environment.

Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

This is a full‑time position working standard business hours Monday - Friday. Position reports to the office for first six‑months then moves to hybrid. Full remote position will be considered for candidates living further than 50 miles from Overland Park, KS.

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company‑paid EAP, and life and disability insurance, and more.