Collections Associate

Job Title

Collections Associate

Solon, Ohio (Hybrid: Remote Mon/Fri, office Tues–Thurs)

$25.00-$27.00

Our client, a leader in financial services, is seeking a Collections Associate to join their team. As a Collections Associate, you will be part of the Collections Department supporting the Accounts Receivable team. The ideal candidate will demonstrate strong communication skills, analytical thinking, and proactive problem‑solving abilities, which will align successfully in the organization.

• Support management and resolution of delinquent accounts receivable balances
• Analyze data, prepare documentation, and collaborate with stakeholders to meet receivables and working capital goals
• Reconcile accounts, investigate non‑payment or delinquency issues, and gather supporting documentation for collections or escalations
• Communicate effectively with customers, internal departments, and third‑party agencies
• Participate in continuous improvement efforts related to collections processes

• Experience in collections (commercial preferred), accounts receivable, or customer service with exposure to high‑volume account management
• Proficiency in SAP accounts receivable systems or equivalent accounting/ERP platforms (preferred)
• Strong skills with Microsoft Office (Excel, Word, Outlook) for data analysis, reporting, and communication
• Analytical ability to conduct root‑cause analysis, identify payment trends/risks, and interpret complex account data
• Outstanding written and verbal communication skills, with the ability to negotiate and resolve conflicts effectively

Opportunity to work in a dynamic and supportive team environment. Engage in meaningful work that impacts the company's financial health. Develop your skills in collections, data analysis, and stakeholder collaboration. Work in a flexible hybrid setting that balances remote work with in‑office collaboration. Be part of a company recognized for diversity and inclusion, fostering a welcoming workplace for all.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!