Credit Controller

Your new company Hays are working in partnership with a well-established and highly respected Public Sector organisation who are seeking a Credit Controller to join their finance team.

This is an excellent opportunity to join a values-driven organisation that offers flexible home-based working, a supportive culture and the chance to make a meaningful contribution within a growing finance function.

Your new role As Credit Controller, you will be responsible for managing outstanding debt, maintaining Local Authority funding arrangements and ensuring services are accurately funded and invoiced.

Working closely with internal operational teams and external stakeholders, you will play a key role in maximising cash flow, reducing aged debt and resolving funding and invoicing queries.

• Proactively managing outstanding debt and ensuring timely payment collection.
• Reconciling customer accounts and investigating payment and invoicing discrepancies.
• Accurately allocating receipts and maintaining customer account records.
• Building and maintaining effective relationships with Local Authority finance teams, commissioners and internal stakeholders.
• Monitoring and maintaining funding arrangements and Purchase Orders.
• Securing additional funding approvals and Purchase Orders where required.
• Resolving invoicing, Purchase Order and payment queries efficiently.
• Reviewing and monitoring aged debt, taking appropriate action to minimise overdue balances.
• Supporting funding reviews to ensure services delivered align with approved funding levels.
• Escalating unresolved debt, contractual or funding issues when necessary.
• Maintaining support hours records and ensuring contracted hours align with operational rotas.

• Previous experience in a credit control
• Strong reconciliation and problem-solving skills.
• Excellent attention to detail and high levels of accuracy.
• Strong communication and relationship-building abilities.
• Experience managing a varied workload and meeting deadlines.
• Good Excel skills and confidence using finance systems.
• Previous experience using Sage 50 or a similar accounting package.
• An understanding of funding processes within the care, health or public sector environment would be advantageous but not essential.

• Mainly working from home but with occasional travel to the office in Shrewsbury
• Generous annual leave allowance with increases based on length of service.
• Healthcare cash plan and wellbeing support programmes.
• Ongoing training and professional development opportunities.
• Clear career progression and long-term development support.
• Employee recognition and reward schemes.
• Access to retail and lifestyle discount programmes.
• A supportive and collaborative working environment where your contribution is genuinely valued.