Account Receivable & Reporting Analyst

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®;
Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.

Autonomous - We encourage and trust your decision‑making skills.

Progressive work environment
- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

Base compensation of $22.50 per hour, plus a performance bonus of 5% based on meeting KPI targets
About the job
We are seeking a proactive and detail‑oriented Account receivable & reporting SME to join our team. In this role, you will act as a primary bridge between our customers and internal operations, handling specialized customer escalations, maintaining master data integrity, and sharing your functional expertise through peer and client training.

If you excel at problem-solving, enjoy coaching others, and take pride in data precision, this role offers an opportunity to make a direct impact on both customer satisfaction and operational efficiency.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Escalation Point of Contact:
Serve as the primary escalation point for internal cross‑functional stakeholders and external customers to resolve complex operational and billing challenges swiftly.

Audit & Stewardship:
Ensure team operations strictly adhere to company policies, internal financial controls, and stewardship audit requirements.

Invoicing, Cash Application & Collections

E-Invoicing & Billing Execution:
Manage end‑to‑end customer invoicing processes (including through platforms like SAP Ariba) to guarantee timely delivery and protect critical cash flow.

Payment Application:
Oversee and execute accurate cash applications, including manual lockbox programs, ACH payments, wire transfers, and timely reconciliation of payment discrepancies.

Collections & Overdue Account Management:
Monitor aging balances, conduct proactive outreach on overdue accounts, and collaborate with sales/supply chain teams to resolve systemic payment delays.

Deductions, Credits & Post‑Delivery Management

Dispute & Deduction Resolution:
Investigate, process, and resolve customer deductions, debit memos, and credit requests, keeping aged unapplied items to a minimum.

Financial Metrics & Trend Analysis:
Monitor, analyze, and report on Days Sales Outstanding (DSO), Payscore, and aging trends to identify financial risks and drive corrective action plans.

Customer Support & Daily Inquiries

Inbox & Query Management:
Oversee daily operations of the shared Accounts Receivable inbox (POH Invoices), ensuring SLAs for response times, accurate documentation, and first‑contact resolution are maintained.

Root‑Cause Analysis:
Analyze incoming inquiries and recurring disputes to identify root causes and implement preventive measures.

Process Improvement & Technical Support

Continuous Improvement (Loss Elimination):
Lead loss elimination and productivity initiatives to streamline AR workflows, reduce manual intervention, and boost team efficiency.

Technical Solution Delivery:
Provide functional support for system enhancements, process mapping, user acceptance testing (UAT), and system implementations impacting the AR ecosystem.

Required Qualifications:

Education:

Bachelor's degree in accounting, Finance, Business Administration, or related field are preferred.

Experience:

2–3+ years of progressive experience in Accounts Receivable, Credit & Collections, or Order‑to‑Cash (OTC) operations.

System & Technical Proficiency:

Experience with e…