Hybrid Front Office & Admin

This is a hybrid position combining front office reception duties at a hostel with accounting responsibilities. The role operates on a six-day work week, with 50% of time spent in the front office and 50% working from home on accounting tasks.

Key responsibilities

Front Office / Reception (50%):

Extend a warm welcome to guests and provide information to tourists about the island

Handle difficult customers and achieve high customer satisfaction review ratings across various technology platforms

Handle credit card and cash administration

Manage Property Management Systems to manage guest bookings

Answer incoming phone calls and customer correspondence

Ensure reception area is tidy and presentable with necessary stationery and materials

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail and inventory deliveries

Maintain office security by following fire safety and security procedures

Order front office supplies and keep inventory of stock

Accounting (50%):

Check the accuracy of receivables

Provide accounting and clerical support to the accounting department

Type accurately, prepare and maintain accounting documents and records

Daily enter key data of financial transactions in database

Research, track and resolve accounting or documentation problems and discrepancies

Inform management and compile reports/summaries on activity areas

Work with Accounting, POS (Point of Sales), and PMS (Property Management Systems) software

Work with Excel worksheets

Prepare a P&L statement with guidance from the senior

About you

Fresh graduates are welcomed

Any degree or high school accounting diploma qualification

Proven accounting experience, preferably as an Accounts Receivable Clerk or Accounts Payable Clerk

Familiarity with bookkeeping and basic accounting procedures

Competency in MS Office, databases and accounting software

Hands-on experience with spreadsheets and financial reports

Aptitude for numbers

Ability to perform filing and record keeping tasks

Data entry and word processing skills