Revenue Specialist

Why work with us?

Our growing community, identified as one of the fastest growing municipalities by Statistics Canada, located about an hour north of Toronto, offers beautiful rural and urban landscapes and diverse opportunities to work in a technologically progressive, public environment.

• flexible work environment, including ability to work from home up to two (2) days per week
• employer paid health and dental benefit packages from day 1
• free gym membership at Town recreation centres

Reporting to the Supervisor, Revenue Services, this position is responsible for supporting all aspects of work relating to the Accounts Receivables, Taxation and Utility billing and collection function of the Finance Department.

• Responding to customer service public inquires including escalated concerns typically requiring subsequent investigation and trouble shooting.
• Responsible for maintaining an accurate customer data base i.e. new account set-up, profile changes, accounting adjustments, preauthorized payment plans (PAP), electronic file transfer (EFT) etc.
• Responsible for the preparation, processing and administration of accounts receivable invoices. Monitor accounts receivables, identify doubtful accounts. Perform collection activities on defaulted accounts receivable.
• Uploads routes to utility operations system prior to consumption download. Analyzes consumption for invoicing accuracy, investigates discrepancies and seeks corrective resolution. When required, initiates contact with operations and customers on unusual trends to verify usage.
• Perform tasks related to accurate and timely billing of water accounts, including billing, analyzing billing exceptions, and assessing and resolving errors and exceptions. Process printing and mailing in liner with billing schedule.
• Perform tasks related to the accurate and timely completion of all service orders related to the new water billing accounts. Responsible for validating water meter reads, meter read scheduling and billing schedule, updating water/wastewater account and billing information, and performing validation and variance activities.
• Responsible for resolving payment issues, for tax, water and accounts receivable, research to find solutions and process customer refunds and adjustments as required.
• Generates tax bills, water, sewer, and sales invoices and delivers via electronic and mail distribution following legislated protocols. Processes monthly penalties and interest on accounts. Assists with Supplementary/Omitted tax billings, Payment-in-Lieu (PIL) and linear accounts for reconciliation and billings. Processes tax account amendments created by severances, Minutes of Settlement, mortgages changes and property sales, local improvements and Business Improvement Area charges.
• Provides ratepayers, lawyers, mortgage companies, etc., with timely and accurate tax and utility balances, ownership or assessment information regarding various types of properties.
• Processes mortgage company tax payments, prepares tax adjustment applications, ownership change letters, tax certificates, rebate applications, property tax programs, applies other delinquent revenues to account, etc. Tracks new building and development for tax purposes. Processes pre-authorized payments, e-billing applications, and batch payments receives and post tax and utility payments as required.
• Assists Supervisor of Revenue with delinquent account collection through customer contact, overdue notices, and under extreme situations administers approved payment plans or assists with the tax sale or tax appeal processes and coordinate utility disconnections with the operational department. Prepares and documents property registrations and tax sales. Prepares and monitors payment agreements for delinquent accounts and reverses non-negotiable payments.
• Assists with preparation, monitoring and updating of information related to tax and utility notices, website content, pamphlets, on-line information, portals, etc.

• College level certificate in Business or Accounting.

• Completion of Municipal Revenue Administration Program (OMTRA) or willingness to complete within 12 months of hire.

• 3
  -5 years of related experience in an accounts receivable and billing environment. Tax and Utility billing exposure is an asset.
• Minimum 3 years of Municipal Revenue Finance experience.

• Ability to perform precise calculations…