Assistant Credit Controller

ASSISTANT CREDIT CONTROLLER

• Premier
  • Competitive
  • Home Based
  - Macclesfield
  • 10 month FTC

You will play a key role in keeping our cash flow healthy and our customers supported, working within a friendly, collaborative finance team. This is a home based role with attendance at our Macclesfield office as and when required, giving you the flexibility to do your best work while staying closely connected with colleagues.

You will help manage a varied ledger of residential property accounts, ensuring payments are received on time, queries are resolved promptly, and records are accurate. You will build positive relationships with customers and internal teams, combining a people-first approach with excellent attention to detail.

You will be on the front line of credit control: contacting customers about outstanding balances, agreeing and monitoring payment plans, allocating receipts, and maintaining clean ledgers. Most days you will balance proactive outbound collections with responsive query resolution, keeping everything updated on our systems and escalating issues where needed.

• A consistently low aged debt profile with targets met or exceeded across key buckets.
• Customer interactions that are professional, empathetic and lead to timely payment or resolution.
• Ledgers that are accurate, reconciled and fully documented, with clear audit trails.
• Queries resolved quickly by collaborating effectively with property, customer service and finance teams.
• Clear, concise reporting that helps the team and leaders make informed decisions.
• Process improvements identified and implemented to make collections smoother and faster.

• Proactively contacting customers by phone and email to collect overdue balances.
• Allocating payments, reconciling accounts and preparing customer statements.
• Setting up, monitoring and reviewing payment plans and direct debits.
• Investigating and resolving billing and service charge queries with internal teams.
• Preparing and maintaining accurate notes, logs and reports in our systems.
• Supporting month-end processes and escalating high-risk or complex cases.

• You enjoy blending people-focused customer contact with meticulous financial accuracy.
• You are calm, resilient and professional, even when conversations are challenging.
• You take ownership, follow through on commitments and communicate clearly.
• You work well with targets and use data to prioritise your day.
• You are collaborative, helpful and keen to learn from others and share knowledge.

• Experience in credit control, accounts receivable or a similar finance support role.
• Working with high-volume ledgers and finance systems or CRM tools.
• Exposure to residential property management or service charge environments.
• Using Excel for reconciliations, reporting and data validation.
• Handling sensitive customer conversations and negotiating payment solutions.

• Competitive salary
• Salary sacrifice scheme and the option to buy or sell a week's annual leave
• 25 days holiday plus bank holidays
• Birthday leave and 1 day's paid volunteer leave per year
• Westfield Rewards perks platform, plus Westfield healthcare cash plan
• Free eye tests
• Fully funded training and professional development, plus support for professional qualifications
• Employee referral scheme, up to £1,500
• Staff social events

Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.

As part of the Odevo Group, we…