Experienced Medical Billing Account Manager- Remote Position

Join a growing medical billing and healthcare technology company that is transforming how physician practices manage their revenue cycles. We provide credentialing and comprehensive revenue cycle management (RCM) services to physician practices nationwide, combining innovative technology with responsive, hands‑on support. As our company and client base continue to expand, this is an exciting opportunity to join a collaborative, fast‑paced team where your expertise will make a meaningful impact and you will have opportunities to grow professionally and advance your career.

The RCM Account Manager is responsible for the overall performance and success of assigned client accounts. This role requires professional communication with providers, clinical staff, insurance payers, patients, and internal teams. The successful candidate will bring strong critical‑thinking skills, comprehensive medical billing knowledge, and the ability to manage multiple priorities in a fast‑paced environment. You will monitor key performance indicators (KPIs), oversee billing workflows, and guide the billing team across charge entry, payment posting, accounts receivable, denial management, and related RCM activities.

This position serves as the primary point of contact for assigned providers and is expected to independently research and resolve complex billing, nonpayment, denial, and payer‑related issues. The Account Manager will provide attentive, hands‑on support to the billing team, clearly explain account performance and concerns to clients, and coordinate closely with the credentialing team. Participation in provider meetings related to billing, credentialing, performance, and issue resolution is required.

This is a full‑time, remote position requiring excellent organization, time management, accountability, and follow‑through. The Account Manager maintains a high‑level view of each account while remaining engaged in day‑to‑day performance. Much of the role involves reviewing KPIs, resolving outstanding items, assisting with claim denials, and partnering closely with the billing team to address complex issues and maintain strong account performance.

• Minimum of five years of direct experience in professional, provider‑based medical billing
• At least five additional years of experience concurrently managing multiple high‑volume client accounts, such as large provider groups, multispecialty practices, or clients with substantial weekly or monthly encounter volumes
• Experience working with offshore billing teams, including the ability to effectively engage, guide, and direct team members
• Hospitalist billing experience is not required but is considered a significant advantage
• Professional verbal and written communication skills
• Strong technology aptitude and willingness to learn new platforms and systems
• Demonstrated ownership, accountability, and follow‑through for assigned accounts
• Strong critical‑thinking, analytical, and problem‑solving skills
• Ability to communicate detailed and complex billing matters clearly to providers and patients, as appropriate
• Ability to independently research billing, coding, payer, and denial‑resolution issues
• Ability to guide billing teams in identifying and resolving claim and payer issues
• Working knowledge of CPT, ICD-10-CM, and HCPCS coding
• Multispecialty medical billing experience preferred

• Review account KPIs and operational performance daily and weekly
• Monitor denials and appeals, identify trends, and support timely resolution
• Maintain consistent communication with assigned billing teams
• Interpret new and complex payer policies and educate internal teams and providers as needed
• Serve as the primary day‑to‑day contact for assigned providers
• Communica…