Billing Analyst

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March
31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain.

The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.

At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. That commitment extends to our team members and how we work together.

Breaking Boundaries Together is how we bring our employee experience to life, creating a place where people can show up as themselves, explore what’s possible, continue to grow and achieve more together than they can alone. Guided by our PLANET Principles, we put people first, lead with authenticity and integrity, embrace change and thrive together.

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Billing Analyst is responsible for supporting day-to-day member billing operations and ensuring the accuracy of billing transactions across Planet Fitness billing systems. This role focuses on invoice and payment reconciliation, billing exception management, member billing issue resolution, and support of Member Services escalations.

Working across Member Services, Operations, Accounting, and Technology, the Billing Analyst investigates billing issues, resolves discrepancies, and continuously improves the member billing experience. The ideal candidate is highly analytical, detail-oriented, and comfortable researching complex account-level issues in a fast-paced environment.

This role follows a hybrid schedule and requires regular, in-person work at our Hampton, NH or future Boston, MA office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of either office. Fully remote work is not available for this role.

• Reconcile member invoices, payments, refunds, credits, and adjustments across billing& payments systems.
• Investigate and resolve billing discrepancies to ensureaccuratemember account balances.
• Review billing activity for completeness and accuracy andidentifyexceptions requiring investigation.
• Process account adjustments, credits, refunds, and other billing-related transactions in accordance with company policies.
• Support month-end billing validation activities and reconciliation efforts.
• Ensure billing transactions and adjustments adhere to internal controls and company policies, and support audit and SOX compliance requirements

• Research and resolve billing exceptions, including duplicate charges, missing invoices, failed payments, unapplied payments, and account discrepancies.
• Investigate root causes of recurring billing issues and partner with internal teams on corrective actions.
• Monitor exception queues to ensure outstanding items are resolved promptly.
• Maintain documentation of billing issues, resolutions, and process improvements.

• Serve as a Tier 2 escalation point for Member Services on complex member billing inquiries.
• Analyzememberaccounthistories and billingactivityto support issue resolution.
• Consult with Member Services and Club Operations…