Senior Manager, Billing & Payment Platforms

Full time | Ziply Fiber | Remote Job

Department Name Technology

Telecommunications

This is a remote position.

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated toelevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

The Senior Manager - Billing and Payment Solutions provides end-to-end leadership for billing and payment platforms across a multi-system environment (DPI, GTV, and legacy). This role is accountable for platform integrity (rating, invoicing, payments, and posting), operational stability, and a forward-looking, AI-first modernization roadmap that reduces manual interventions, eliminates revenue leakage, and improves customer trust through automated, scalable architecture.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Own end-to-end billing platform stability and availability across residential, small business (SMB), commercial, enterprise, and wholesale services.
• Ensure accurate rating, invoicing, bill generation, and bill delivery across DPI, GTV, and legacy systems; define controls that prevent missing/incorrect bills.

• Own order-to-bill and service-to-bill trigger integrity; partner with Product and Engineering to ensure service activation/changes are reflected correctly in billing.
• Drive billing data integrity (account alignment, service mapping, migration/coexistence correctness) and reduce technical debt created by manual corrections.

• Own payment processing integrations (credit card, ACH, autopay) and vendor relationships; ensure reliable authorization, settlement, posting, and customer experience.
• Monitor and reduce payment failures/rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans.
• Oversee payment exceptions including refunds, chargebacks, closed-account limitations, and manual corrections; ensure reconciliation and downstream financial accuracy.

• Partner with Finance/Accounting on billing compliance, audit support, and operational impacts (including OpEx/Cap Ex considerations where applicable).
• Ensure payment security and regulatory compliance (including PCI scope coordination, evidence collection, and remediation in partnership with Security and vendors).
• Lead incident response and problem management for billing/payment defects and customer escalations; produce high-quality RCAs and drive preventive fixes.
• Define and execute an AI-first modernization roadmap to automate exception handling, improve end-to-end integrity, and unify billing engines and payment gateways into a scalable target architecture.
• Act as the cross-functional owner for billing and payments across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting clear priorities and governance cadence.

• Performs other duties as required to support the business and evolving organization.

• Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related field.
• Minimum of eight (8) years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, including ownership of mission-critical production systems.
• Minimum of three (3)…