Billing Specialist

We are seeking a detail - oriented Billing Specialist I to join our Billing team in Cherryville, NC or remote. This role is responsible for ensuring accurate billing processes and effective communication with service providers and team members. This role is for our unprocessed team calling for service provider invoices.

The Billing Specialist I plays a key role in supporting accurate and timely billing operations for the Cox Fleet. This position is responsible for coding, auditing, and processing invoices, resolving discrepancies with service providers, and ensuring billing workflows are completed efficiently. This role is ideal for someone who is detail-oriented, organized, and eager to grow within a fast-paced billing environment.

Responsibilities:

• Contact service providers regarding invoice discrepancies or inquiries.
• Determine and mark invoices as Work & Cost Complete (WACC).
• Audit reviews the invoice to make sure there are no discrepancies and verifying we have the customers approval limit to proceed.
• Drag and drop invoices into appropriate events within the system.
• Execute TMCare resets as applicable.
• Process rebills for Roadside and TMCare services
• Index invoices into the workflow system.
• Perform VMRS coding and costing of invoices, and audit invoices to ensure correct billing.
• Respond to Purchase Order (PO) line inquiries and handle overflow calls.
• Undertake additional duties as assigned within the Billing department.

Minimum Qualifications

• High School Diploma or GED

Preferred Qualifications

• Experience using computers and office equipment for data entry, faxing, emailing, and document copying
• Prior experience with VMRS coding and billing is a plus
• Strong attention to detail and ability to manage high volumes of work accurately
• Comfortable working in a fast-paced, team-oriented environment