Account Manager - Baraboo Area

The Account Manager serves as the primary contact for a portfolio of payroll and HCM clients, helping them navigate payroll processing, compliance requirements, employee changes, and day-to-day system usage. This role combines client relationship management with hands-on payroll administration and requires the ability to manage multiple clients while maintaining accuracy, responsiveness, and confidentiality. In this role, you'll act as a trusted resource for clients by supporting payroll operations, troubleshooting payroll and HCM-related questions, maintaining employee and payroll data, and helping clients get the most value from their payroll and HR technology solutions.

• Serve as the primary point of contact for assigned clients while managing questions, requests, and issues through resolution
• Provide guidance related to payroll processing, timekeeping, benefits administration, HCM functionality, payroll policies, and employee inquiries
• Maintain accurate payroll and employee information, including new hires, status changes, compensation adjustments, deductions, tax allocations, and terminations
• Coordinate payroll processing activities with clients and internal teams to ensure timely and accurate payroll completion
• Review payroll information, distribute reports as needed, obtain client approvals, and submit payroll on behalf of clients
• Stay current on payroll compliance, multi-state wage and hour regulations, payroll tax requirements, HCM system enhancements, and industry best practices
• Support continuous improvement efforts, embrace new technology, and contribute to process enhancements that improve the client experience
• Maintain confidentiality of customer and employee information while supporting company policies and procedures

• Associate degree in Accounting, Human Resources, Business, or a related field preferred
• Minimum of two years of payroll processing experience required; FPC or CPP certification is a plus
• Strong knowledge of payroll processing, multi-state payroll regulations, wage and hour requirements, payroll taxes, and HCM systems
• Excellent verbal and written communication skills with the ability to build strong client relationships
• Proficiency with Microsoft Office applications, particularly Excel and Word, along with the ability to learn new systems and technology
• Strong organizational, problem-solving, and time management skills with the ability to manage multiple priorities in a fast-paced environment
• Detail-oriented, analytical, and self-motivated with the ability to work independently and collaboratively

• Onsite, hybrid, or remote work arrangements.
• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401k employer matching program to save for retirement.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.
• Incredible potential for upward mobility and career growth.

This role supports our office hours of Monday-Friday 8am-5pm.

Payroll Solutions is part of the MBE CPAs affiliate group. The team includes HCM and payroll professionals who implement HCM products and process payrolls for 1000+ clients. We are a proud partner of the isolved HCM suite with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado.