Associate, Product Support - SBO - Remote

Remote

Remote

Full time

JR03298

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This position is responsible for providing loan accounting and investor reporting services to SitusAMC’s clients using SitusAMC’s SBO software platform. This position will assist clients with data management, remittance reconciliation, loan accounting, and key pool accounting and/or master servicing functions, creating and providing reports through the entire product lifecycle. Additional responsibilities may include testing of new system features, supporting client implementation efforts, and coordination with SitusAMC implementation and support teams to respond to client needs with our SBO product.

This position works directly with the Assistant VP or above of Business solutions and support Management and will directly interact with clients to deliver solutions working across the technology and accounting services teams. This position requires regular client collaboration, engagement with internal stakeholders, and plays an important support role in delivering systems and services to SitusAMC SBO clients.

• Executes on client loan accounting and investor reporting functions utilizing SBO

• Performs remittance processing functions in support of client implementation and conversion functions

• Communicates and interacts with clients via phone, email, or any other means in a prompt and professional manner as a front-line point of contact

• Provide ongoing system and business support for clients including researching and resolving production issues

• Direct loan accounting and system functionality testing to validate new development initiatives and Client execution utilizing the product.

• Recommend business process improvements based on in-depth knowledge of available products, services, and systems and experience developed working with numerous other clients

• Conduct user training and maintain and update documentation and training material in collaboration with the technology services training organization.

• Such other activities as may be assigned by your manager

• Bachelor's degree in accounting or finance or equivalent combination of education and experience

• Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.

• 3+ years of experience in loan accounting, investor accounting, or investor reporting functions strongly preferred

• Strong math and analytical skills

• Advanced skills with Microsoft Excel including experience manipulating large volumes of data

• Effectiveness and proactivity in seeking detailed information or data that either impacts clients or helps gain understanding of a problem the client has reported.

• Demonstrated strong interpersonal skills, analytical skills, attention to detail, follow-up skills.

• Excellent communication skills, both verbal and written, in individual and group settings

• Experience with SBO loan accounting system a plus

• Ability to read and parameterize adjustable-rate mortgage (ARM) notes

• Experience in working with software development teams

• Strong understanding of database…