Customer Support & Onboarding Specialist - Accounting

Guide hospitality customers through setting up accounting and financial workflows in a property management platform. You’ll learn how each property handles transactions and bookkeeping, configure the system to match those processes, and help connect it with downstream accounting software or an ERP.

• Lead onboarding for accounting features, including chart of accounts mapping, tax settings, revenue recognition, and reconciliation workflows.
• Understand customers’ processes for night audits, folios, receivables, and month-end close, then translate them into system configuration.
• Help connect the platform to third-party accounting software and ERPs through available integrations and partner solutions.
• Troubleshoot discrepancies, synchronization issues, and setup questions with customers.
• Create practical onboarding documentation and share recurring customer feedback with Product and Engineering.
• Coordinate with Support, Sales, and onboarding colleagues, and advise internal teams on hospitality accounting practices.

• At least five years of hands-on hotel accounting experience; hospitality-adjacent accounting alone does not meet the stated requirement.
• Working knowledge of general ledgers, payables and receivables, revenue recognition, reconciliation, and financial reporting.
• Experience with integrations between property management systems and accounting software.
• Familiarity with Carmen Accounting.
• Confidence learning SaaS tools and explaining accounting concepts clearly to customers and technical colleagues.
• Customer-facing communication skills and a practical, service-oriented approach.

• Remote-first work arrangement.
• Paid time off in line with local requirements and fully paid parental leave.
• Home-office stipend based on country of residence.
• Professional development courses and other learning opportunities.