Billing Revenue Research Representative

Remote; commuting distance to Jacksonville, FL

Monday - Friday, 8am – 5pm

The Billing Revenue Research Rep is responsible for ensuring timely, accurate billing of freight charges to customers. In this role you will be responsible for researching and correcting problems affecting invoicing. You will interface with our agents and drivers to ensure accurate EDI transmissions that meet billing requirements. You will use your attention to detail and your ability to solve problems to ensure the complex billing is processed with a high degree of accuracy.

This role is mostly a remote, work from home role with the occasional need to come into the office. If you are looking for a career with a stable company that offers great benefits and a regular schedule you should consider applying.

• Interpret, instruct, and relay customer requirements for all EDI 210 and exception billing to agents and other departments
• Research, correct, retransmit EDI for all specialized accounts to meet billing requirements
• Audit EDI 210 rejections and communicate results to the field and internal customers such as billing, credit, accounts receivable, and EDI development
• EDI business liaison for external customers, accounts receivable, credit, and the EDI development team
• Produce daily, weekly, and monthly reports
• Create, document, and audit specialized billing needs for internal and external customers.
• Verify email addresses for all email invoicing customers
• Navigate and understand external customers websites thoroughly
• Audit invoices

• High school diploma or general education degree (GED)
• One year of office experience

• One year of billing experience

• Working knowledge of Word, Excel, and Outlook
• Ability to report to the Jacksonville office as needed
• Good oral and written communication skills
• High level of customer service and phone etiquette
• Highly detailed person
• Excellent organizational skills
• Ability to work in a fast-paced environment
• Knowledge of iSeries 400 systems

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.