Client Services Manager; Remote

AtTax Brilliance Advisors, we’re more than a financial services firm — we’re a partner for business owners and families who want to lower taxes, protect their wealth, and build legacies that last. We combine advancedtax planning strategieswithwealth solutionsto deliver a white-glove client experience from start to finish.

We’re growing quickly and need aClient Services Managerwho can own thedetails of client onboarding, document collection, and service follow-upso our advisors can focus on strategy and client impact.

The Role

As our Client Services Manager, you’ll be theday-to-day contact for clients after they sign on, making sure they feel supported, informed, and cared for. You’ll manage client information in our systems, chase down documents, process service requests, and keep everything organized so nothing falls through the cracks.

Your mission: ensure every client enjoys asmooth, efficient, and professional experiencethat reflects the Tax Brilliance brand.

Responsibilities

• Manage client onboarding: send engagement letters, welcome emails, and tax planning questionnaires.
• Request, track, and organize client documents (tax returns, Quick Books files, estate planning docs).
• Send reminders for missing documents and follow up promptly.
• Update CRM records after every call, email, or service touch.
• Process service requests (address changes, form updates, status updates).
• Prepare and log finalized paperwork (tax planning deliverables, questionnaires).
• Support advisors by preparing client files ahead of meetings.
• Maintain a high-touch, white-glove client experience in every interaction.

Qualifications

• 2+ years of experience inclient service, admin, or operations(financial services or similar compliance-driven industries preferred).
• Strong written and verbal communication skills — professional and client-friendly.
• Tech-savvy and organized — comfortable with CRMs, project tools, and digital filing systems.
• Highly detail-oriented — you notice errors, missing info, and incomplete files before others do.
• Able to juggle multiple clients and deadlines without dropping balls.
• Positive, coachable, and proactive — you bring solutions, not just problems.

Why Join Us

• 100% remote with flexibility.
• Direct impact on client experience in a growing advisory firm.
• A collaborative culture that valuesexcellence, growth, and integrity.
• Opportunities to grow into operations leadership as the firm expands.

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off
• Retirement plan
• Tuition reimbursement