Legal Retrieval Specialist

Join Our Growing Team! We’re an expanding Legal Copy Service looking for a dedicated Coordinator / Expeditor for Record Retrieval to join our dynamic team. This is a full-time, remote position offering the opportunity to work with a supportive, professional, and fast-paced team in the legal and medical records industry.

Position:
Full-Time, Remote

Hours:

Monday–Friday, 8:00 AM – 5:00 PM PST

• Handle 40–50 inbound and outbound calls daily to facilities and clients as a scheduler, coordinator, and appointment setter.
• Track and retrieve records efficiently while maintaining communication with facilities to ensure timely completion.
• Build and maintain relationships with clients and facilities to improve coordination and resolve issues promptly.
• Perform document verification, research, and case searches to ensure accuracy and completeness.
• Review and verify billing and provider documentation for accuracy.
• Prepare, send, and manage correspondence such as declarations, due diligence, and other related documents.
• General administrative support: sorting, mailing, faxing, filing, and email management.

• Prior experience in a legal copy service or legal/medical record retrieval company is highly preferred.
• Strong multitasking, organization, and time-management skills.
• Excellent verbal communication and active listening skills with a professional phone presence.
• Customer service experience required – we value a friendly, solution-oriented approach.
• Ability to work independently and think creatively to meet deadlines and overcome challenges.
• Proficiency with Microsoft Word, Excel, email, and online calendars.
• Team player with a positive, proactive attitude and strong attention to detail.

• Pay: $18.00–$20.00 per hour (depending on experience)
• Direct Deposit
• Vacation accrual
• Paid holidays after 90-day probationary period