HOA Architectural Control Committee - ACC - Data Entry & Administrator; Entry Level position

HOA Architectural Control Committee - ACC - Data Entry & Administrator (Entry Level position)

Administrative Specialist processing homeowner applications for changes to their property while following HOA regulations. Passionate about solving challenging problems, self‑starter, strong decision maker, lifelong learner, and team player.

• Strong attention to detail and analytical/auditing skills
• Troubleshoot, solve problems, work independently while adhering to strict deadlines at a fast pace while maintaining accuracy
• Produce great work, positive attitude, enjoy collaborative environment
• Accurate data entry skills
• Provide exceptional customer service to homeowners and vendors over the phone, professional and helpful manner
• Clear and concise written and verbal communication skills
• Prepare documents required for certain transactions to title companies, review boards, vendors, realtors, and/or homeowners
• Exceptional service via phone, email, and in person to internal and external customers
• Receive inbound calls and make outbound calls as needed to clarify information and requests
• Field internal questions and troubleshoot and resolve related issues

• Large amounts of data input and verification to ensure accurate account information is maintained
• Polished and professional written and verbal communication skills
• Deadline‑driven and highly accountable to meeting HOA regulated deadlines for document delivery
• Analytical and able to research complex issues across various systems and platforms
• Strong attention to detail with the ability to accurately transfer data and information across various documents and computer applications
• Solid customer service skills with ability to handle the following: explain regulations and policies to customers; diffuse escalated concerns; provide timely responses to all email and phone questions; act as a self‑starter with minimal direction
• Collaborative/team‑oriented: proactively collaborate with team; work effectively with others to obtain required documentation within strict time frames; strong organization skills
• Experience with Microsoft Outlook, Excel and Word

• Hybrid Empowerment Plan – work in‑office or remotely based on role and preference (must live in San Antonio, TX area)
• 5 weeks PTO, 11 paid holidays, 40 paid hours of community service
• Paid training and internal learning & development
• Medical, dental, vision, STD/LTD, life/AD&D and 401(k) program
• Free in‑house medical clinic (San Antonio office – virtual appointments for other offices)
• Well‑structured career track plan with 6‑month reviews, hourly pay $15.00/hr with performance reviews and salary increase opportunities every 6 months
• Office location: 17319 San Pedro Avenue, San Antonio, Texas 78232; hours Monday‑Friday 8:00am‑5:00pm

For more information about Spectrum AM, visit our website at  If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step. Spectrum Association Management is an Equal Opportunity Employer.