DIT-Virtual-Assistant

DIVERSE IT is seeking a responsible and resourceful Virtual Assistant to join our team. Working remotely, the Senior Virtual Assistant will provide exceptional customer service to our clients, create and update spreadsheets, manage inboxes and calendars, schedule social media content, and provide research as needed. The ideal candidate should be tech‑savvy, able to communicate through multiple channels, and extremely organized.

Main duties will include, but are not limited to:

• Complete administrative projects on time with accuracy
• Deliver high-quality work under minimum supervision
• Provide various levels of customer service as an assistant
• Provide quick turnaround on client correspondence, questions, and/or concerns
• Complete client‑specific functions:
  • When assigned, perform Administrative Assistant duties including creating documents and spreadsheets, providing customer‑service assistance, preparing research, maintaining databases, and one‑off tasks.
  • When assigned, perform Personal Assistant duties including scheduling meetings, managing daily calendar, booking travel accommodations for clients, and one‑off tasks.
  • When assigned, perform Inbox Management duties including organizing inboxes, decluttering, prioritizing, and categorizing to make email an effective tool of communication for businesses.
  • When assigned, perform Social Media Management duties including scheduling and posting content for social media.

The DIVERSE IT Team is made up of a mostly virtual workforce. With the challenges of working virtually in a fast‑paced environment, we are strong, unique individuals who create our team‑first company culture.

A successful DIVERSE IT Team Member enjoys continually learning new things and constantly improving themselves. They are strong communicators who can explain complex ideas, listen well, and maintain excellent customer service. They are organized, detail‑oriented, receptive to feedback, and take pride in maintaining high quality. Exceptional time management, multitasking, and adaptability to new challenges are essential.

Most importantly, a successful DIVERSE IT Team Member is authentic, versatile, self‑starter, and a team player.

We look forward to meeting you!

• High School Diploma, GED, or equivalent
• 3+ years of experience managing and conducting administrative responsibilities
• Driven and self‑motivated
• Able to work independently with minimum supervision
• Detail‑oriented
• Strong verbal and written communication skills
• Ability to create and build custom reports
• Manage a high volume of work in a fast‑paced, ever‑changing environment
• Ability to collaborate on multiple concurrent projects
• Experience working one‑on‑one with clients in a customer‑service setting
• Tech‑savvy
• Willingness to learn new skills and expand knowledge to better serve clients
• Advanced knowledge of Microsoft Office (Word, PowerPoint, and Excel)
• Experience with Google Suite Apps and cloud services

• Professional experience scheduling and posting via social media platforms (Facebook, Twitter, Instagram, You Tube) on behalf of clients or businesses
• Experience with social media scheduling software such as Buffer or Hootsuite
• Familiarity with Hub Spot or other CRM web‑based tracking systems
• Experience creating social media content

• For the home wireless system:
  • Strong internet connection
  • Firewall to protect wireless network
  • Do not allow others to use your wireless network
  • Use strong passwords for the wireless system and firewall (not factory‑installed)
• Computer:
  • Two‑factor authentication for computers and critical data
  • Hard‑drive encryption
  • Good security software (e.g., McAfee, Norton, Malware Bytes)
• If traveling or working outside the house:
  • Do not use unsecured public Wi‑Fi
  • Use tethering or VPN to protect internet usage
  • Never leave the computer unprotected—especially if it is on and unlocked

• Supervisory Responsibility:
  This position has no supervisory responsibilities.
• Position Type and Expected Hours of Work:
  This is an hourly, contract position.
• Other Duties:
  Please note this job listing is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.