Customer Operations Administrator

Customer Operations Administrator
Cwmbran

Join a supportive, forward-thinking team in a role that offers work-life balance, great benefits, and a friendly environment.

Working Hours:

Monday-Thursday: 8:00am - 4:00pm (on site)
Friday: 7:30am - 3:30pm (work from home)
Salary: £24,570

Permanent contract + Fantastic benefits package

Vibe Recruit's client based in Cwmbran is looking to appoint a Customer Operations Administrator to join their team. This role is all about ensuring customer orders are processed smoothly, from order entry and documentation through to logistics and customer updates.

Main Tasks

Quoting, Orders & Invoicing

Issue repair quotes for out-of-warranty items and process purchase orders.
Raise pro-forma and final invoices.
Enter sales orders for stock service items.

Customer Communication

Act as main contact for warranty/service updates.
Work with Account Managers on customer status updates.
Inform customers of delays and follow up unresponsive/out-of-warranty quotes.

Repair Coordination

Liaise with Service Team Leaders to monitor repair progress.
Issue fault reports and final documentation.
Arrange disposal of unrepairable units.

Logistics

Coordinate global return deliveries.
Prepare commercial invoices and shipping documents.

Systems & Records

Maintain accurate internal records.
Support warranty reporting and documentation compliance.
Ensure delivery documents (PODs, collection notes) are complete.
Produce regular and ad-hoc internal/customer reports.

Person Specification

Highly organised and process driven
Strong communication skills (written and verbal)
Customer-focused with a professional and proactive approach
Detail-oriented
Comfortable working across departments
Strong administration background
Familiarity with Microsoft Suite
Analytical thinking and problem-solving ability
Knowledge of import/export processes (advantage)

To be considered for this role, please upload your CV or contact Naomi on (phone number removed).

Vibe Recruit is acting as an Employment Agency in relation to this vacancy