Field Service Scheduling Coordinator - Temporary

Field Service Scheduling Coordinator - Temporary

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The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers, Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availabilities. This includes direct customer communications to schedule best available dates for activities.

• Provide a seamless experience for Bio-Rad customers by playing a key role in field service response time.
• Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls.
• Positively impact CSAT (Customer Satisfaction) and other performance metrics.
• Increase scheduling efficiency by having visibility to open work orders.
• Contribute to increasing customer instrument “uptime.”

• Education:
  
  High School Diploma or Equivalent.
• Work Experience:
  
  Previous dispatcher and CSR experience preferred (3+ years).
• Good to excellent time management skills.
• Ability to work independently and take initiative in a fully remote work environment.
• Computer
  
  Skills:
  
  Intermediate MS Office including Teams, Outlook, SAP and Salesforce preferred.

The estimated hourly range for this position is $19.71 to $33.70 per hour at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. As a temporary associate, your employment will be managed directly through our approved agency provider.

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe.

Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.